ZIVKO RAJCIC

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.

• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

• Closed out cash register and prepared cashier report at close of business.
• Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
• Mentored and trained staff members to ensure exceptional customer service standards.

• Increased sales revenue by developing and maintaining strong relationships with clients in the assigned territory.
• Maintained thorough knowledge of competitors'' offerings enabling effective communication of unique selling points during client interactions.

Managed bookings, transactions and other administrative tasks to foster excellent customer experiences.

• Delivered effective safety debriefings to guests to promote safe environment.
• Offered physically and emotionally safe and supportive environment for education, cooperation and fun utilizing hands-on activities to foster individual growth.