Zipporah Kangethe
Oakville,ON
Summary
Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.
Overview
13
13
years of professional experience
Work History
General Labor Worker
SCI Logistics
11.2023 - 12.2023
- Picking Manual Orders -Use an RF gun to match shipments to containers to be sent to packing.
- Packing - Getting orders ready for shipping using RF gun to matched the picked items to be shipped to stores or to individual customers.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
Business Owner
Sure Fresh Limited
02.2021 - 07.2023
Customer Service Representative
Tusker Mattresses Limited
02.2011 - 10.2020
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Tracked customer service cases and updated service software with customer information.
Education
High School Diploma -
Thika Institute Of Business Studies
Kenya03.2011
Skills
- Customer Service
- Customer Consulting
- Conflict Resolution
- Product Knowledge
- Staff Training
- Brand Representation
- Report Generation
- Scheduling
- Client Account Management
- Customer Needs Assessment
- Order Picking
- Order Processing For Shipping
Languages
English
Professional Working
Timeline
General Labor Worker
SCI Logistics
11.2023 - 12.2023
Business Owner
Sure Fresh Limited
02.2021 - 07.2023
Customer Service Representative
Tusker Mattresses Limited
02.2011 - 10.2020
High School Diploma -
Thika Institute Of Business Studies
Similar Profiles
Joy Joy KalathooparambilJoy Joy Kalathooparambil
Forklift Operator at SCI LogisticsForklift Operator at SCI Logistics
DHRUV SHARMADHRUV SHARMA
Warehouse Associate at SCI LogisticsWarehouse Associate at SCI Logistics
SIMRANPREET KAURSIMRANPREET KAUR
Warehouse Associate at SCI LogisticsWarehouse Associate at SCI Logistics