Zineb ZIADY
Edmonton,AB
Summary
To take advantage of the knowledge that I have acquired through my training and various work experiences, in order to achieve the optimal objectives.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Customer Service Supervisor
Winners
Montreal, QC
11.2018 - 06.2023
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Partnered with internal teams to uncover customer needs and cross-sell opportunities.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Suggested product solutions based on individual customer needs.
Customer Service Specialist
Rona
Boucherville, QC
06.2016 - 11.2018
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Ensured compliance with all applicable laws related to consumer protection regulations.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
- Executed on-time and under budget project management to resolve complex issues.
Health Care Assistant
CIUSSS
Montreal, QC
06.2010 - 06.2016
- Provided comfort measures such as back rubs and positioning of bedridden patients.
- Transported patients to different locations within the facility or to appointments outside the facility.
- Interacted positively with family members of patients while delivering compassionate care.
- Answered call lights promptly and responded to patient requests in a timely manner.
- Provided assistance to patients with activities of daily living, such as bathing and dressing.
- Actively participated in team meetings discussing patient cases and best practices.
- Helped feed residents who are unable to feed themselves due to disability or illness.
- Prepared beds and equipment for use by healthcare professionals.
Education
Personal Caregiver Certificate -
Health Training Center, Montreal
10.2010
AEC in Media Design -
Lasalle International College, Montreal
08.2008
DEC in computer graphics -
Lasalle International College, Morocco
07.2007
English courses -
British Center and American Center, Morocco
06.2006
English courses -
Faculty of Humanities, Ain Chock, Casablanca Morocco
05.2005
Plastic arts series for the Baccalaureate (DES) -
AL KHANSAA High School, Morocco
04.2004
Skills
- Word
- Excel
- Adobe Illustrator
- Adobe Photoshop
- Quark Express
- Adobe In design
- Dreamweaver
- Macromedia Flash
- Director
- Acid Pro
- Sound Forge
- Initiation 3DMax
- Patient Companionship
- Feeding Assistance
Languages
French
Native/ Bilingual
Arabic
Native/ Bilingual
English
Professional
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new program that significantly impacted efficiency and improved operations.
Timeline
Customer Service Supervisor
Winners
11.2018 - 06.2023
Customer Service Specialist
Rona
06.2016 - 11.2018
Health Care Assistant
CIUSSS
06.2010 - 06.2016
Personal Caregiver Certificate -
Health Training Center, Montreal
AEC in Media Design -
Lasalle International College, Montreal
DEC in computer graphics -
Lasalle International College, Morocco
English courses -
British Center and American Center, Morocco
English courses -
Faculty of Humanities, Ain Chock, Casablanca Morocco
Plastic arts series for the Baccalaureate (DES) -
AL KHANSAA High School, Morocco
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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