EBUNOLUWA BUNMI WALE-SOGBANMU
Lagos,Nigeria
Summary
A Multilingual Travel and Ticketing Expert with high-level proficiency in the use of Amadeus platform, offering over 13 years’ experience providing Customers with first-class Travel Services. Competent in Customer Relationship Management. Client Support, IATA Codes and Regulations Compliance, International, Regional and Local Airline Reservation and Booking, Operations, Travel Management, Relationship Management and First Contact Resolution. Available for Mid-Management career opportunities in Travel Management within and outside the Aviation Industry.
Overview
13
13
years of professional experience
Work History
Customer Service Supervisor
WAKANOW.COM
05.2011 - 05.2018
- Supervised customer care executives also managed the contact center floor
- Ensured back-office support to online travelers
- Approved Flight Reservations, Processing and Issuance of Tickets
- Managed In-House support to Cooperate client Department
- Initiated and drove quarterly initiative targeted towards increasing revenue, winning back churned customers and improving productivity
- Managed the daily operations of the contact center
- Trained new customer service executives on call handling skills
- Ensured effective resource planning and implementation of call center strategies and operations; to include monthly roster and attendance tracking
- Conducted Needs assessments, performance reviews and cost/benefit analyses
- Responsible for setting and meeting performance targets for speed, efficiency, sales and quality.
Travels Consultant
HOGG ROBINSON GROUP NIGERIA
09.2005 - 04.2011
- Monitored approval process of overseas travel system
- Provision of travel advice to intending Travelers
- Handled flight reservations, processing and issuance of tickets and hotel reservations
- Provided cost optimization of travel routes and ensured consistency in the application of Shell Travel Policy in booking travel routes
- Advised customers on load control
- Maintained advance and current inventory of available passenger space on flights
- Booked international and local flights.
Ticketing Officer
BISCORDINT TRAVEL AGENTS AND TOURS
04.2005 - 09.2005
- Responsible for handling air ticketing & reservations for clients
- Attended to clients queries at all time
- Carried out all follow up procedures pertaining to client’s travel
- Ensured quality service delivery
- Customer relationship management
- Client advisory.
Education
B. A History and Diplomatic Studies -
Olabisi Onabanjo University
01.2001
Diploma in Law -
Olabisi Onabanjo University
01.1997
Skills
- Ticketing and Reservation Software
- Amadeus
- Microsoft Suite Proficiency
- Word
- PowerPoint
- Excel
- Outlook
Cv Template
Free CV template by reed.co.uk
Personal Information
Title: Travel, Ticketing & Reservation Expert Travel Management Relationship Management
Professional Forte
- Business Negotiation
- Budget Management and Compliance
- Manpower Planning
- Customer Intelligence
- Market Segmentation and Analysis
- People Management
- Administration
- Multilingual (French, English and Yoruba)
- Business Development
References
On Request
Hobbies and Interests
- Networking
- Volunteering and Humanitarian Services
- Travelling
Training
IATA/UFTAA Foundation Diploma in Travel and Tourism, 2004
Languages
English
Professional Working
Timeline
Customer Service Supervisor
WAKANOW.COM
05.2011 - 05.2018
Travels Consultant
HOGG ROBINSON GROUP NIGERIA
09.2005 - 04.2011
Ticketing Officer
BISCORDINT TRAVEL AGENTS AND TOURS
04.2005 - 09.2005
B. A History and Diplomatic Studies -
Olabisi Onabanjo University
Diploma in Law -
Olabisi Onabanjo University
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