Summary
Overview
Work History
Education
Skills
Websites
LANGUAGES
Timeline
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Zineb Lemjereb

Hawkesbury,Canada

Summary

Experienced Process Lead with a strong background in quality control and continuous improvement. Skilled in supplier audits, risk assessment, and ISO9001 compliance. Proven ability to optimize processes, reduce waste, and enhance efficiency using Six Sigma and MRP/ERP (SAP) systems. Strong problem-solving and leadership skills, with a focus on driving quality and operational excellence.

Overview

3
3
years of professional experience

Work History

Process Lead / Chargée de projets en amélioration des Procédés & amélioration continue

Leclerc Group
11.2024 - Current
  • Led cross-functional process improvement projects using Lean, Six Sigma, Kaizen and TPM methodologies to enhance line efficiency and reduce waste.
  • Developed and delivered training programs to educate staff on new processes
  • Collaborated with maintenance, Quality and Business Unit Leaders to improve productivity and standardize best practices.
  • Conducted root cause analysis (RCA) using tools like Ishikawa and 5 whys to identify inefficiencies and implement corrective actions.
  • Facilitated 6S programs, rapid changeover (SMED), and safety initiatives to drive a culture of continuous improvement and compliance.
  • Developed and maintained documentation including standard operating procedures (SOPs), work instructions and process specifications.
  • Managed the full project lifecycle for process enhancements, Oversaw process improvement projects from initiation and planning through execution, monitoring, and closure.


Quality Control Technician

Leclerc Group
05.2024 - 12.2024


  • Ensured compliance with industry standards (internal audits and products compliance with quality standards and certifications, such as ISO 9001, GMP, HACCP, internal quality standards ).
  • Verified raw materials and packaging certifications (Kosher, organic, Non-GMO, RSPO, GFCO) to ensure product compliance and traceability.
  • Identified and resolved quality issues, collaborated with production and engineering to conduct root cause analysis for product non-conformities
  • Maintained detailed records of all inspection and test data in a Quality Management System (QMS).
  • Monitored CCPs.
  • Participated in the Foreign Material Committee, delivering training and guidance to operators to reduce contamination risks and improve awareness.

Learning Specialist / Formatrice

Bell Canada
09.2023 - 02.2024
  • Designed and delivered impactful training programs (including engaging e-learning modules, workshops, and manuals, tailored to diverse learning styles.)
  • Provided ongoing coaching and fostered a positive learning environment
  • Evaluated and optimized training effectiveness to ensure alignment with organizational goals.

Case Manager / Gestionnaire De Cas

Bell Canada
08.2022 - 09.2023
  • Conflict Management – Managed client relationships and resolved complex issues
  • Drove client satisfaction through cross-functional collaboration (with engineering departments, sales, customer service.. etc)
  • Monitor progress and advocate on behalf of the client

Education

Bachelor of English Studies - English Literature

Faculty of Arts and Social Sciences Sais
01.2021

Bachelor of Science - Chemical Analysis and Quality Control

University of Science and Technology
01.2019

Skills

    Project Management & Process Optimization

    Data Analysis & Data-Driven Decision-Making

    Root Cause Analysis & Problem-Solving

    Leadership & Continuous Improvement

Websites

LANGUAGES

English - Native or Bilingual
Native or Bilingual
French - Full Profession
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Process Lead / Chargée de projets en amélioration des Procédés & amélioration continue

Leclerc Group
11.2024 - Current

Quality Control Technician

Leclerc Group
05.2024 - 12.2024

Learning Specialist / Formatrice

Bell Canada
09.2023 - 02.2024

Case Manager / Gestionnaire De Cas

Bell Canada
08.2022 - 09.2023

Bachelor of Science - Chemical Analysis and Quality Control

University of Science and Technology

Bachelor of English Studies - English Literature

Faculty of Arts and Social Sciences Sais

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Zineb Lemjereb