Summary
Overview
Work History
Education
Skills
Timeline
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Zhenrui Zhang

Zhenrui Zhang

Nepean High School (Grade 12 Student)
Ottawa

Summary

Dynamic sales professional with a proven track record at Easternhill Landscaping, China Telecom, and The Chandlery, excelling in customer service and upselling strategies. Skilled in crafting tailored solutions that enhance customer loyalty, while leveraging fluency in English and Chinese to foster strong relationships. Adept at managing inquiries and resolving issues, ensuring high satisfaction levels with customers.

Overview

2
2
years of professional experience
3
3
Languages

Work History

Sales Advisor

Easternhill Landscaping
09.2022 - 10.2024
  • Provided quotes and estimates for customers.
  • Helped manage and organize company's Jobber page.
  • Managed company's phone line and ensured customer's satisfaction
  • Completed in-person meetings with customers and listened to customer details and offered matching solutions to meet wide range of requirements.
  • Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.

Help Desk Assistant

China Telecom
05.2023 - 09.2023
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Created user accounts and assigned permissions.
  • Maintained servers and systems to keep networks fully operational during peak periods.

Sales Assistant

The Chandlery Sailing Shop
06.2022 - 09.2022
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Collaborated with team members to achieve a cohesive and efficient store environment.

Education

High School Diploma -

Nepean High School
Ottawa, ON
05.2001 -

Skills

    Product demonstrations

    Upselling strategies

    Customer service experience

    Sales experience

    Persuasion techniques

    FLUENT IN English & Chinese

Timeline

Help Desk Assistant

China Telecom
05.2023 - 09.2023

Sales Advisor

Easternhill Landscaping
09.2022 - 10.2024

Sales Assistant

The Chandlery Sailing Shop
06.2022 - 09.2022

High School Diploma -

Nepean High School
05.2001 -

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Zhenrui ZhangNepean High School (Grade 12 Student)