Summary
Overview
Work History
Education
Skills
Hobbies
References
Timeline
Generic

Stephanie Franken

Toronto,ON

Summary

I am a highly-motivated individual with a strong desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

I am extremely hardworking with customer service, multitasking and time management abilities. I am always devoted to giving every customer a positive and memorable experience.

I am organized and motivated, eager to apply time management and organizational skills in various environments. Always seeking opportunities to grow, and expand skills while facilitating company growth.

Overview

6
6
years of professional experience

Work History

Sales Advisor

Diet vs Disease
Toronto, Ontario
05.2024 - Current
  • Negotiated deals and handled complaints or objections.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Developed relationships with new and existing clients through contact management systems.
  • Demonstrated product features and benefits to potential customers.
  • Identified customer needs and tailored solutions accordingly.
  • Prepared and delivered appropriate presentations on products and services.
  • Identified customer needs by asking questions and advising on best solutions.
  • Gathered customer feedback to improve sales strategies.
  • Assisted in the preparation of promotional materials and displays.
  • Answered requests and concerns with friendly and knowledgeable service.
  • Operated register, handled cash and processed credit card transactions.
  • Created presentations demonstrating the value proposition of products and services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Generated monthly reports outlining sales performance metrics.
  • Provided customers with information on products and services available.
  • Produced sales documents, finalized deals and filed records.
  • Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
  • Greeted and assisted customers to foster positive experiences.
  • Collaborated with other departments to ensure successful delivery of services and products.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Followed up with customers post-sale for feedback on product satisfaction.
  • Maintained accurate records of all sales activities, including contacts, accounts, orders, payments.
  • Listened to customer needs to identify and recommend best products and services.
  • Participated in team brainstorming sessions to develop new ideas for promotions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed day-to-day duties accurately and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked effectively in team environments to make the workplace more productive.
  • Maintained updated knowledge through continuing education and advanced training.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Sales Advisor

4% Club
Brisbane, QLD
03.2022 - 06.2024
  • Negotiated deals and handled complaints or objections.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Developed relationships with new and existing clients through contact management systems.
  • Demonstrated product features and benefits to potential customers.
  • Identified customer needs and tailored solutions accordingly.
  • Developed key customer relationships to increase sales.
  • Prepared and delivered appropriate presentations on products and services.
  • Identified customer needs by asking questions and advising on best solutions.
  • Answered requests and concerns with friendly and knowledgeable service.
  • Operated register, handled cash and processed credit card transactions.
  • Created presentations demonstrating the value proposition of products and services.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided customers with information on products and services available.
  • Produced sales documents, finalized deals and filed records.
  • Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
  • Collaborated with other departments to ensure successful delivery of services and products.
  • Set up meetings with potential clients and listened to their wishes and concerns.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Followed up with customers post-sale for feedback on product satisfaction.
  • Maintained accurate records of all sales activities, including contacts, accounts, orders, payments.
  • Listened to customer needs to identify and recommend best products and services.
  • Participated in team brainstorming sessions to develop new ideas for promotions.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Completed day-to-day duties accurately and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Worked effectively in team environments to make the workplace more productive.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Day Trader & Educator

Stephanie Franken
Brisbane, QLD
08.2019 - 12.2022
  • Forecasted generation costs, market prices and demand to make accurate trading decisions.
  • Corrected trade errors and kept accurate documentation for records and audits.
  • Bought or sold stocks, bonds and commodity futures on behalf of investment dealers.
  • Participated in regular meetings with senior management to discuss current market conditions.
  • Executed complex options orders.
  • Developed strategies for minimizing risk while maximizing returns on investments.
  • Kept up-to-date with economic news and events that could affect stock prices.
  • Utilized advanced analytical techniques such as quantitative modeling and algorithmic trading systems.
  • Monitored stocks, bonds, and commodities to identify new trading opportunities.
  • Collaborated with other traders in order to make informed decisions about entering or exiting a trade.
  • Assessed potential risks associated with various investment decisions before making trades.
  • Stayed up-to-date on marketplace trends and researched items in detail.
  • Provided guidance and mentorship to junior traders within the organization.
  • Mentored junior traders on strategies and best practices.
  • Executed buy and sell orders for securities in order to maximize profits.
  • Managed multiple portfolios simultaneously while adhering strictly to established guidelines.
  • Discussed ideas and strategies to improve operational efficiency, adding value and aiding business performance for continuous improvement.
  • Implemented automated systems designed to improve efficiency when executing trades.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Education

Some College (No Degree) - Sports Performance/Personal Training & Nutrition

Narangba Valley State High School
Narangba, QLD

Skills

  • Customer relationship management
  • Sales strategy development
  • Product demonstration
  • Presentation creation
  • Sales documentation
  • Active listening
  • Team collaboration
  • Data reporting
  • Upselling techniques
  • Interpersonal communication
  • Sales demonstration
  • Building rapport
  • Customer service experience
  • Sales background
  • Sales experience
  • Objection handling
  • Product demonstrations
  • Closing deals
  • Promotional sales
  • CRM proficiency
  • Performance tracking
  • Sales training
  • Persuasion techniques
  • Pipeline management
  • Negotiation tactics
  • Sales funnel management
  • Customer experience enhancement
  • Customer needs assessment
  • Product promotions
  • Product and service knowledge
  • Product management and pricing
  • Sales closing
  • Price quote preparation
  • Interpersonal communication skills
  • Technical product knowledge

Hobbies

  • Reading books, writing, expanding my knowledge and awareness in deep self-development practices
  • Psychology, mindset, behavioral sciences
  • Extremely active- going to the gym daily and staying healthy
  • Driving/cars
  • Travel
  • Basketball

References

References available upon request.

Timeline

Sales Advisor

Diet vs Disease
05.2024 - Current

Sales Advisor

4% Club
03.2022 - 06.2024

Day Trader & Educator

Stephanie Franken
08.2019 - 12.2022

Some College (No Degree) - Sports Performance/Personal Training & Nutrition

Narangba Valley State High School

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