Zhenglangkun Wang
Vancouver,BC
Summary
Dynamic professional with a proven track record at Shikun Liu, enhancing customer satisfaction and streamlining complex processes. Excelled in customer relations and campaign planning, significantly improving the gaming experience and immigration procedure efficiency. Skilled in storytelling and documentation management, adept at resolving issues with a focus on results.
Overview
2
2
years of professional experience
Work History
Dungeon Master/Game Master
Shikun Liu
09.2024 - Current
- Explained company policies, game rules and safety requirements.
- Kept game and party rooms clean and neat for next guests.
- Communicated clearly and on-time to share clues and direct game actions.
- Watched guests closely to maintain current understanding of gameplay.
- Boosted customer satisfaction by effectively addressing and resolving in-game issues and disputes.
- Analyzed player feedback to identify areas for improvement in overall gaming experience.
- Educated new players on game rules, mechanics, and strategies, enabling them to fully enjoy their gaming experience.
- Collaborated with other Game Masters to maintain consistent rule enforcement across all servers.
Immigration Specialist
Meiling Liu
04.2022 - 08.2023
- Created and managed processes and procedures to coordinate documentation for visa processing on immigrant and non-immigrant applications.
- Liaised with coworkers and immigration candidates to answer questions, resolve issues, and explain immigration policy.
- Illustrated green card and immigration processes and managed communication channels to provide high level of service and consultation to immigration inquiries.
- Maintained public access files to facilitate compliance, documentation and execution of immigration policies and procedures.
- Improved client satisfaction with timely communication and accurate information on immigration status updates.
- Coordinated the filing of Adjustment of Status applications, guiding clients through the complex process and ensuring all required documentation was submitted accurately and on time.
Education
Bachelor of Arts - Leadership
Trinity Western University
Richmond, BC11.2025
Skills
Customer Relations
Housekeeping abilities
Voice Acting
Customer service expertise
Campaign Planning
Storytelling expertise
Game preparation
Rules knowledge
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
cooking and cleaning kitchen
I almost cook for myself every day and love doing housework in my kitchen like washing dishes.
Timeline
Dungeon Master/Game Master
Shikun Liu
09.2024 - Current
Immigration Specialist
Meiling Liu
04.2022 - 08.2023
Bachelor of Arts - Leadership
Trinity Western University
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