Zhané Brown
North York,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Contract (Full Time)
The Regional Municipality of York
Toronto, ON
12.2021 - 12.2023
- Greet Patients, Provide correct vaccine Dose to Immunizers, Data Entry, Line Management, Manage Patients Appointment
Customer Service Representative (Full Time)
One Contact Inc
Toronto, ON
01.2021 - 12.2021
- Provides customer experience management solutions to some of the largest utility and government entities across North America, Managing large amounts of inbound and outbound calls promptly, Following call center 'scripts' when handling different topics, Identifying customers' needs, clarifying information, researching every issue and providing solutions, Attend mandatory training sessions to stay updated on product or company policy changes.
Project and Vendor Support Specialist (Full-Time)
Home Depot
Toronto, ON
05.2019 - 01.2021
- Communicate with Project Management, and Vendors concerning equipment orders, Prepared weekly status reports, Data Entry and Order Processing, Reply and send out emails to the teams and the vendors based on the order for the customers, Involved in project management and established strong relationships with all internal and external clients, Implement new departmental procedures for more efficient documentation releases, equipment ordering/tracking/delivering and maintenance of configuration management tools, Tracked Purchase Orders to ensure deliveries were met and budgets were accurate and up to date, Project preparation; Filing, answering phones, Making appointments for clients, data entry and organization.
Customer Service Agent (Full-Time)
Rogers
Toronto, ON
07.2018 - 04.2019
- Receive inbound sales calls, actively listen to customers, uncover/analyze their needs, and offer customized solutions, Using effective relationship-building skills and probing abilities to successfully close sales, Build rapport with both new and existing customers, Ask open-ended/probing questions to identify customer's needs, Able to meet and exceed sales targets, Create a need by educating customers on products, and services, and maximizing sales potential, Communicate major status of projects, QA personnel, and customer concerns to the QA Manager promptly, Using rigorous and logical procedures, connect with consumers over the phone to troubleshoot their technological concerns, Receive ongoing training and certifications for new Rogers products and services.
Customer Service Agent (Full-Time)
Sprint
Toronto, ON
09.2017 - 07.2018
- Managed a high volume of inbound calls and outbound calls, Documented all customer inquiries and comments thoroughly and quickly, Assist customers with billings, swaps, activations, cancellations, payments, orders and technical support as well, Provide the highest level of customer service while ensuring the attainment company defined sales targets and daily bonuses, Help with floor support for new hires, Delivered weekly status reports and applied excellent escalation skills, Address client difficulties and accept responsibility for technical problems by paying attention and posing the appropriate questions.
Sales Associate (Part-Time Seasonal)
DSW
Toronto, ON
05.2016 - 09.2017
- Organize Store, Ensure the entire Store is clean at all times, Greeted customers and determined their needs and wants, Provide customers with pricing information and any special discounts or promotions that the store is offering, Ensure that any discrepancies are communicated to the manager immediately.
Education
Diploma - Practical Nursing
Seneca College
2025
Diploma -
Bishop Reding Secondary School
05.2013
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Team Development
- First Aid
- Data Entry
- Microsoft Excel
- Data Collection
- Computer Proficiency
Certification
Standard First Aid & CPR-BLS/AED
Volunteer
Student Volunteer, William Osler Health System - Etobicoke General Hospital
February 2020 – May 2020
- Supported patient care and hospital operations through various tasks, including assisting medical staff and interacting with patients.
- Performed administrative duties, such as organizing patient records and managing supplies.
- Developed skills in communication, teamwork, and healthcare environment familiarity.
Timeline
Contract (Full Time)
The Regional Municipality of York
12.2021 - 12.2023
Customer Service Representative (Full Time)
One Contact Inc
01.2021 - 12.2021
Project and Vendor Support Specialist (Full-Time)
Home Depot
05.2019 - 01.2021
Customer Service Agent (Full-Time)
Rogers
07.2018 - 04.2019
Customer Service Agent (Full-Time)
Sprint
09.2017 - 07.2018
Sales Associate (Part-Time Seasonal)
DSW
05.2016 - 09.2017
Diploma - Practical Nursing
Seneca College
Diploma -
Bishop Reding Secondary School