Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Pui Ying Lau

5599 Cooney Rd Unit 1311, Richmond,BC

Summary

Organized and responsible employee with customer service experience in hospitality and education industry. Solid team player with upbeat, positive attitude, motivated to maintain customer satisfaction and contribute to company success.

Overview

5
5
years of professional experience

Work History

Contract Teacher (Full Time)

Bui O Public School
Hong Kong SAR
09.2022 - 08.2024
  • Hosted, orchestrated and coordinated a variety of activities, managing communication with multiple parties and resolving their inquiries
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Enhanced lessons with smart board technology, iPads and computers to address common core goals.
  • Created personalized learning experiences by differentiating instruction based on individual student skill levels and interests.

Supply Teacher

Bui O Public School
Hong Kong SAR
07.2022 - 08.2022
  • Collaborated with colleagues to enhance assignment development, special projects, tests, administrative updates and grading.
  • Established and enforced rules for behavior and procedures to maintain order among students.

Front Office (Trainee)

Regal Hongkong Hotel
Hong Kong SAR
06.2021 - 08.2021
  • Provided exceptional customer service by promptly greeting guests, efficiently handling check-ins and check-outs, and attentively resolving their needs and concerns, resulting in consistently high levels of guest satisfaction.
  • Effectively responded to customer queries related to hotel services, amenities, and local attractions via phone and email communication.
  • Managed cash and credit transactions with precision, ensuring a balanced cash drawer and efficient payment processing.

Front Office (Trainee)

Regal Hongkong Hotel
Hong Kong SAR
06.2019 - 08.2019
  • Demonstrated strong communication skills by providing prompt responses through phone calls and emails while maintaining a high level of customer service.
  • Solved minor customer issues and escalated major problems to supervisor.
  • Managed efficient processing of data and reports through accurate computation, record-keeping, and proofreading.

Education

Bachelor of Arts - Int'l Hospitality And Attractions Management

Hong Kong Metropolitan University
Hong Kong SAR
08-2022

Skills

  • Customer service and support
  • Strong interpersonal skills
  • Computer Proficiency
  • Planning and Organization
  • Team Building

Languages

English
Full Professional
Cantonese
Native/ Bilingual
Mandarin
Native/ Bilingual

Timeline

Contract Teacher (Full Time)

Bui O Public School
09.2022 - 08.2024

Supply Teacher

Bui O Public School
07.2022 - 08.2022

Front Office (Trainee)

Regal Hongkong Hotel
06.2021 - 08.2021

Front Office (Trainee)

Regal Hongkong Hotel
06.2019 - 08.2019

Bachelor of Arts - Int'l Hospitality And Attractions Management

Hong Kong Metropolitan University

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Pui Ying Lau