ZEYI (ARTEMIS) ZHANG
Summary
Skilled Barista and Game Master, adept in drink customization and exceptional multitasking abilities, leveraged at UTOPIA to enhance game engagement and customer satisfaction. Demonstrated proficiency in interpersonal skills and problem-solving, significantly improving service delivery and team training efficiency. Specialized in safe food handling and coffee preparation, consistently maintaining high-quality standards. Experience in the food service industry, familiar with the preparation of various types of beverages, skilled front desk cashier, reception of customers, as bartender, etc.
Overview
8
8
years of professional experience
Work History
Game Master
UTOPIA
09.2023 - Current
- Created marketing campaigns aimed at increasing awareness of new titles among target audiences.
- Troubleshot customer problems related to game play, system performance and connectivity issues.
- Conducted regular training sessions with new staff members on the proper use of gaming equipment.
- Developed user guides that explain how to navigate through online games.
- Developed and implemented game rules to ensure fairness amongst players.
- Monitored player activity for cheating or disruptive behavior; enforced game rules when necessary.
- Analyzed customer feedback data in order to identify areas needing improvement in service delivery.
Barista
SNOWBABY
04.2022 - 09.2022
- Displayed proficiency in operating various types of brewing equipment such as grinders, blenders, and v-60.
- Employed creative ideas when developing new drink recipes or menu items.
- Prepared and served coffee, espresso drinks, and teas.
- Maintained clean and healthy environment by following proper safety and sanitation regulations.
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
Bartender
JOHOBUS
04.2021 - 09.2021
- Kept bar organized and clean during busy hours.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces.
- Prepared alcoholic beverages promptly according to recipes or customer specifications.
- Developed extensive knowledge of beer, wine, spirits, cocktails and other beverages to ensure accuracy when taking orders.
- Maintained understanding of menu items to answer patron questions regarding food, drinks, and preparation methods.
Volunteer
Medical Telebrigade In Global Brigades At UofT
01.2021 - 09.2021
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others
- Developed and implemented awareness campaigns to educate the public about healthcare challenges in Honduras and the impact of their donations
- Established and maintained relationships with donors, ensuring ongoing support for healthcare initiatives
- Collaborated with local health workers in Honduras to identify specific needs and prioritize areas of intervention
- Educated community members about preventive healthcare practices and conducted health awareness campaigns
- Monitored and evaluated project outcomes, tracking the impact of donations and providing reports to stakeholders
- A catalyst for positive change, sharing my energy and strengths with the team
Event Organizer
Latin American Studies Engagement Event
09.2022 - 02.2023
- Selected as a participant in the first Latin American Studies Undergraduate Engagement Award, recognizing outstanding achievements and contributions in Latin American studies
- Planned and executed a successful public speaking event centered around Latin American literature
- Coordination with guest speakers, including three professors and scholars, to secure their participation
- Developed event agendas, created promotional materials, and collaborated with university departments, student organizations, and community partners
- Moderated panel discussions and facilitated Q&A sessions, fostering meaningful dialogue on Latin American literature and culture
- Managed event budget, including securing sponsorships and allocating resources effectively
Event Organizer/Project Management
Blood Donation Event
07.2019 - 08.2020
- Promoted events via advocacy and outreach to recruit five volunteers and 23 youth donors
- Done social work to educate the public to build a positive impression on blood donation
- Participated in strategy development and planning to grow the organizing program and advance campaigns
- Discovered opportunities to gain deeper insight into creating efficient and streamlined processes
- Identified community organizations and leaders to establish and nurture relationships to help build awareness and win reforms for the public.
Leader/Team Management
Chinese Traditional Culture Club
09.2016 - 06.2019
- Successfully organized and led several large-scale events, including conferences, conventions, and community festivals, as part of team management
- Facilitated regular meetings, providing guidance and mentorship to club members
- Handling financial discrepancies and donation projects, including billing, budgeting and coordination with external vendors
- Collaborated with other student organizations, departments and schools to create engaging, diverse and inclusive events
- Implemented effective communication strategies to promote club activities and attract new members
- Familiar with the recruitment process and led the recruitment as a human resource for three years, tracked all recruitment candidates, and held four successful elections for leadership team changes
- Supervised up to 27 students in a single event and led the club with members of up to 120 students and teachers
- Good at relationship management among the members, held four inspiring and supportive events for learning strategies and mental health before and after exams for students with needs
Undergraduate Research Student
University of Toronto
09.2019 - 04.2023
- Prepare and deliver presentations and reports to both academic area and the general public
- Conduct literature reviews, scientific critiques and research proposal
- Coordinate and prepare seminars, workshops and lectures
- Monitor, compile and analyze experiment results
- Proficient in the use of R, Excel and statistic analyzing skills
- Completion of field sampling, ecosystem and habitat assessments and conduct field surveys on avian & mammals within Ontario
- Experienced in building and caring for long-term EEB experiments within the lab
- Skilled operation of laboratory instruments, including centrifuges, electrophoresis machines, microscopes, etc
Education
Bachelor of Science - Biology, Latin American Studies
University of Toronto
Skills
- Familiar with beverage preparation process, hygiene and food safety regulations, with excellent learning ability and drink customization ability
- Familiar with front cashiering, summarizing and reporting on daily tasks
- Ability to adapt to a fast-paced environment, multi-task efficiently and have strong multi-tasking skills
- Adept at working and communicating with diverse teams and able to effectively manage internal and external relationships within a team environment
- Accustomed to responding to emergencies and adjusting tasks according to problems
- Fluent in English and Chinese, basic Spanish and French
- Excellent leadership skills as a former club president, skilled in coordinating departments, organizing events and completing assigned tasks and time planning
- Respectful and aware of all cultures, religions, and special needed population, LGBTQ friendly
Accomplishments
- FIRST AID & CPR/AED LEVEL C (BL): 104256156
- BASIC LIFE SUPPORT (HCP): 104272703
- WHMIS 2015 WITH GHS: 76739264
Languages
English
Chinese (Mandarin)
French
Spanish
Timeline
Game Master
UTOPIA
09.2023 - Current
Event Organizer
Latin American Studies Engagement Event
09.2022 - 02.2023
Barista
SNOWBABY
04.2022 - 09.2022
Bartender
JOHOBUS
04.2021 - 09.2021
Volunteer
Medical Telebrigade In Global Brigades At UofT
01.2021 - 09.2021
Undergraduate Research Student
University of Toronto
09.2019 - 04.2023
Event Organizer/Project Management
Blood Donation Event
07.2019 - 08.2020
Leader/Team Management
Chinese Traditional Culture Club
09.2016 - 06.2019
Bachelor of Science - Biology, Latin American Studies
University of Toronto
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