Zennia Chia
Kodiak,AK
Summary
Equipped with 5-years in the customer-service industry, I hope to continue to leverage the skills I have built and developed at ____ as a _____. Confident in my ability to maintain composure while providing excellent customer service through my enthusiasm and interpersonal skills.
Overview
5
5
years of professional experience
Work History
Certified Lash Technician
Self Employed
01.2020 - Current
- Consulted with clients to understand their desired look and discuss available lash options
- Demonstrated an excellent level of focus and calmness throughout the entire process of applying lash extensions to exceed client expectations
- Demonstrated effective time management skills by creating a schedule that ensures enough time in-between clients to clean tools, workspace, and stock-up and in case client appointments need extra time
- Educated clients on aftercare procedures to ensure natural lashes remained healthy and the lash extensions maintained it's longevity
- Remained clean, organized and well-stocked, and followed safety and sanitation protocols before and in-between upcoming appointments
- Built clientele through referrals, promotions, and by leveraging 180,000 total followers on all social media platforms
Server
Noodles
01.2020 - Current
- Collaborated with team members and demonstrated strong multitasking skills during peak hours to work efficiently while providing excellent customer service
- Remained calm under pressure and demonstrated strong multitasking skills by handling multiple tables simultaneously without compromising my quality of customer service
- Created strong relationships with regular customers
- Maintained cleanliness to ensure a comfortable workplace for colleagues and customers
- Worked with POS systems to place and manage orders, and manage bills.
Education
Associate of Arts - Communications
Southwestern Community College
San Diego, CA01.2019
Skills
- Customer Service Skills
- Time Management Skills
- Decision-making Skills
- Communication Skills
- Attention to Detail
- Social Media Marketing
Languages
English
Full Professional
Tagalog
Native or Bilingual
Hobbies
- Fitness
- Travelling
- Content Creation
- Christianity
Interests
- Fitness
- Travelling
- Content Creation
- Socializing
- Christianity
Timeline
Certified Lash Technician
Self Employed
01.2020 - Current
Server
Noodles
01.2020 - Current
Associate of Arts - Communications
Southwestern Community College
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