Aitana Ramirez

Desert Hot Springs

Summary

Enthusiastic and dedicated individual with excellent communication skills and a passion for helping others. Experienced in providing top-tier customer service through problem-solving, active listening, and attention to detail. Able to build strong customer relationships, resolve issues efficiently, and deliver a positive experience. Quick to learn and have a commitment to providing exceptional service and contributing to team success. Looking to leverage my interpersonal skills and dedication to customer satisfaction in a customer service role.

Work History

Certified Lash Technician

Self-employeed

Desert Hot Springs

12.2024 - Current

Kept workspace clean, organized and well-stocked for upcoming appointments.
Consulted with clients to understand desired look and discuss available lash options.
Improved appointment booking efficiency with effective time management and organization skills.
Increased client retention with exceptional customer service and timely followup.

Education

High School Diploma -

Palm Springs High School

Palm Springs

01-2021

Skills

Communication: Strong verbal and written communication skills, with the ability to effectively share information and collaborate with team members and clients
Teamwork & Collaboration: Demonstrated ability to work well in group settings, contributing ideas and supporting others to achieve shared goals

Time Management: Skilled in prioritizing tasks and meeting deadlines while maintaining high attention to detail
Customer Service: Proven ability to engage with clients, understand their needs, and provide solutions with a friendly, patient, and professional attitude

Accomplishments

Founder & Owner, [Aitana Ramirez]
[2024] – Present
Launched and managed a small business, overseeing all aspects of operations including marketing, customer service, and sales.
Developed and executed business strategies, resulting in customer base growth and sales.
Managed finances, inventory, and customer relations to ensure efficient business operations.
Community Service, Spanish Honors Society Club – [Palm Springs High School]
[2021-2025] Volunteered [45 hours] as part of community outreach activities through the Spanish Honors Society Club.
Assisted with organizing cultural events, helping to promote diversity and Spanish language learning within the community.
Developed strong communication and leadership skills while working collaboratively with club members and faculty.

Languages

Spanish

Native or Bilingual

Timeline

Certified Lash Technician

Self-employeed

12.2024 - Current

High School Diploma -

Palm Springs High School