Zenitha Temenu
Kitchener,ON
Summary
Versatile professional with experience in crisis intervention, security operations, and community outreach. At CAMH, provided crisis support via risk assessment and de-escalation techniques. Skilled in supervising security systems and maintaining high standards. Conducted research and outreach to enhance mental health services for marginalized communities. Strong communicator with a track record in customer service and event coordination. Proficient in data management and administrative support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crisis Responder
CAMH: The Centre for Addiction and Mental Health
10.2023 - Current
- Provided crisis intervention support via phone and text following 988 Suicide Crisis Helpline's defined policies and practices.
- Completed risk and safety assessment as well as implemented de-escalation and safety planning
- Maintained familiarity with essential national resources and provided as needed to service users
- Maintained accurate, timely, and detailed reports, documenting all required/identified data points.
Commissionaire
Canadian Corps of Commissionaires - Ottawa
01.2023 - 08.2024
- Supervised assigned commissionaires to ensure a high standard of performance, dress, deportment, and conduct is maintained.
- Monitored and operated the Security Console, CCTV, Fire Alarm System, and voice communications systems.
- Performed access control and conducted indoor/outdoor patrols.
- Maintained accurate records through daily logs, reports, access card issuance, and database entries.
- Maintained a positive attitude and professional working relationships with employees, visitors, and clients.
Peer Research Support Worker
Women's Health in Women's Hands (WHIWH)
02.2022 - 08.2023
- Facilitated focus groups and community-led research on mental health resources, emphasizing an interactive and supportive environment.
- Engaged in outreach, evaluation, and capacity-building initiatives to improve mental health services for marginalized communities.
- Implemented knowledge translation activities targeting youth, enhancing awareness and accessibility.
- Reviewed policy and research, collaborating with stakeholders to improve service delivery in the GTA, expanding health resource access through online platforms.
Service Coordinator
Minto Properties
05.2022 - 11.2022
- Served as the first line of response to customer requests, responding to requests, inquiries, and concerns.
- Prepared resident packages, coordinated move-ins/outs, managed database, and handled parking assignments using SAP and Yardi.
- Prepared accounts receivable reports, managed collections, and handled documentation per the Residential Tenancies Act.
- Scheduled maintenance tasks, addressed concerns with management, and minimized unplanned downtime.
Administrative Assistant
CEE Centre for Young Black Young Professionals
05.2020 - 08.2020
- Managed daily office operations, including scheduling meetings and organizing supplies.
- Handled communications with clients and partners, providing excellent customer service.
- Assisted in planning and executing events, managing logistics, and coordinating registration.
- Organized files and conducted data entry to support program development.
Community Outreach Coordinator Assistant
Skills for Change
05.2019 - 08.2019
- Fostered relationships with community organizations to promote programs and increase awareness.
- Assisted in organizing community events and workshops, managing logistics, and facilitating participant engagement.
- Managed scheduling, correspondence, client intake, and record-keeping to ensure efficient office operations.
- Created and distributed promotional materials to boost program visibility and attract participants.
Education
Bachelor of Arts Honors - Psychology
Carleton University
Skills
- Crisis Support
- Risk Assessment
- Security Operations
- Research and Analysis
- Community Outreach
- Customer Service
- Event Planning
- Administrative Support
- Communication
- Data Management
Certification
First Aid & CPR Certification
Private Security & Investigative Services Licenses
Crisis Services Canada Responder Training Certification
References
References available upon request.
Timeline
Crisis Responder
CAMH: The Centre for Addiction and Mental Health
10.2023 - Current
Commissionaire
Canadian Corps of Commissionaires - Ottawa
01.2023 - 08.2024
Service Coordinator
Minto Properties
05.2022 - 11.2022
Peer Research Support Worker
Women's Health in Women's Hands (WHIWH)
02.2022 - 08.2023
Administrative Assistant
CEE Centre for Young Black Young Professionals
05.2020 - 08.2020
Community Outreach Coordinator Assistant
Skills for Change
05.2019 - 08.2019
Bachelor of Arts Honors - Psychology
Carleton University
First Aid & CPR Certification
Private Security & Investigative Services Licenses
Crisis Services Canada Responder Training Certification
Similar Profiles
Katelynd AbreuKatelynd Abreu
Clinical Manager at Centre For Addictions And Mental Health (CAMH)Clinical Manager at Centre For Addictions And Mental Health (CAMH)
Zeena PereiraZeena Pereira
Registered Nurse at Centre For Addiction And Mental HealthRegistered Nurse at Centre For Addiction And Mental Health
EVELINA KOSHCEEVAEVELINA KOSHCEEVA
Crisis and Critical Care Unit at The Centre of Addiction and Mental HealthCrisis and Critical Care Unit at The Centre of Addiction and Mental Health