Zenitha Temenu
Kitchener,ON
Summary
Versatile professional with experience in crisis intervention, security operations, and community outreach. At CAMH, provided crisis support via risk assessment and de-escalation techniques. Skilled in supervising security systems and maintaining high standards. Conducted research and outreach to enhance mental health services for marginalized communities. Strong communicator with a track record in customer service and event coordination. Proficient in data management and administrative support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Crisis Responder
CAMH: The Centre for Addiction and Mental Health
2023.10 - Current
- Provided crisis intervention support via phone and text following 988 Suicide Crisis Helpline's defined policies and practices.
- Completed risk and safety assessment as well as implemented de-escalation and safety planning
- Maintained familiarity with essential national resources and provided as needed to service users
- Maintained accurate, timely, and detailed reports, documenting all required/identified data points.
Commissionaire
Canadian Corps of Commissionaires - Ottawa
2023.01 - 2024.08
- Supervised assigned commissionaires to ensure a high standard of performance, dress, deportment, and conduct is maintained.
- Monitored and operated the Security Console, CCTV, Fire Alarm System, and voice communications systems.
- Performed access control and conducted indoor/outdoor patrols.
- Maintained accurate records through daily logs, reports, access card issuance, and database entries.
- Maintained a positive attitude and professional working relationships with employees, visitors, and clients.
Peer Research Support Worker
Women's Health in Women's Hands (WHIWH)
2022.02 - 2023.08
- Facilitated focus groups and community-led research on mental health resources, emphasizing an interactive and supportive environment.
- Engaged in outreach, evaluation, and capacity-building initiatives to improve mental health services for marginalized communities.
- Implemented knowledge translation activities targeting youth, enhancing awareness and accessibility.
- Reviewed policy and research, collaborating with stakeholders to improve service delivery in the GTA, expanding health resource access through online platforms.
Service Coordinator
Minto Properties
2022.05 - 2022.11
- Served as the first line of response to customer requests, responding to requests, inquiries, and concerns.
- Prepared resident packages, coordinated move-ins/outs, managed database, and handled parking assignments using SAP and Yardi.
- Prepared accounts receivable reports, managed collections, and handled documentation per the Residential Tenancies Act.
- Scheduled maintenance tasks, addressed concerns with management, and minimized unplanned downtime.
Administrative Assistant
CEE Centre for Young Black Young Professionals
2020.05 - 2020.08
- Managed daily office operations, including scheduling meetings and organizing supplies.
- Handled communications with clients and partners, providing excellent customer service.
- Assisted in planning and executing events, managing logistics, and coordinating registration.
- Organized files and conducted data entry to support program development.
Community Outreach Coordinator Assistant
Skills for Change
2019.05 - 2019.08
- Fostered relationships with community organizations to promote programs and increase awareness.
- Assisted in organizing community events and workshops, managing logistics, and facilitating participant engagement.
- Managed scheduling, correspondence, client intake, and record-keeping to ensure efficient office operations.
- Created and distributed promotional materials to boost program visibility and attract participants.
Education
Bachelor of Arts Honors - Psychology
Carleton University
Skills
- Crisis Support
- Risk Assessment
- Security Operations
- Research and Analysis
- Community Outreach
- Customer Service
- Event Planning
- Administrative Support
- Communication
- Data Management
Certification
First Aid & CPR Certification
Private Security & Investigative Services Licenses
Crisis Services Canada Responder Training Certification
References
References available upon request.
Timeline
Crisis Responder
CAMH: The Centre for Addiction and Mental Health
2023.10 - Current
Commissionaire
Canadian Corps of Commissionaires - Ottawa
2023.01 - 2024.08
Service Coordinator
Minto Properties
2022.05 - 2022.11
Peer Research Support Worker
Women's Health in Women's Hands (WHIWH)
2022.02 - 2023.08
Administrative Assistant
CEE Centre for Young Black Young Professionals
2020.05 - 2020.08
Community Outreach Coordinator Assistant
Skills for Change
2019.05 - 2019.08
Bachelor of Arts Honors - Psychology
Carleton University
First Aid & CPR Certification
Private Security & Investigative Services Licenses
Crisis Services Canada Responder Training Certification
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