Zeng Yan
Toronto,ON
Summary
Dynamic customer service professional with extensive experience at TD Bank, excelling in problem-solving and active listening. Proven track record in enhancing customer satisfaction and streamlining service processes. Skilled in CRM software and adept at multitasking, ensuring efficient operations and effective communication in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Tim Hortons
2022.08 - 2022.11
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Supported team in processing orders and managing customer accounts effectively.
- Learned company policies and procedures to ensure compliance in customer interactions.
- Utilized CRM software to document customer interactions and maintain detailed records.
Office Assistant
Intertek Testing Services
2021.12 - 2022.04
- Supported daily office operations by managing schedules and coordinating meetings.
- Assisted in maintaining organized filing systems for efficient document retrieval.
- Responded to inquiries via phone and email, providing timely information to clients.
- Processed incoming and outgoing mail, ensuring prompt distribution to relevant departments.
Warehouse Supervisor
Helix Global Solutions
2021.08 - 2021.10
- Supervised daily warehouse operations, ensuring efficient workflow and timely order fulfillment.
- Trained new staff on safety protocols and operational procedures to enhance team performance.
- Coordinated inventory management processes, maintaining accurate stock levels and organization.
- Implemented safety measures, reducing workplace accidents and promoting a safe working environment.
Customer Service Officer
TD Bank
2016.04 - 2021.08
- Assisted customers with inquiries, providing accurate information and solutions.
- Resolved issues efficiently, enhancing customer satisfaction and loyalty.
- Maintained detailed records of customer interactions in CRM system.
- Collaborated with team members to streamline service processes and improve response times.
Education
GED - Business Administration
Lasalle College
Montreal09.2013
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Sales force
- Financial Documents Vertication
- Multitasking
- Time Management
- Communication Skill
- Problem Solving
- Cash Handling
Languages
English
Full Professional
French
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Customer Service Representative
Tim Hortons
2022.08 - 2022.11
Office Assistant
Intertek Testing Services
2021.12 - 2022.04
Warehouse Supervisor
Helix Global Solutions
2021.08 - 2021.10
Customer Service Officer
TD Bank
2016.04 - 2021.08
GED - Business Administration
Lasalle College