Zenah Gulam
Edmonton,AB
Summary
Dedicated and eager to help young people reach full potential through positive and effective support. Compassionate and encouraging with five years of experience working with youth of all ages. Assists youth in navigating various situations using healthy coping skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Casual Child and Youth Support Worker
CreeAction Community Care Society
08.2023 - Current
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Kept clients engaged in social networks and communities for personal health and growth. Promoted community integration by providing extensive physical, emotional and social support.
Helped clients manage and reach individual goals, supporting independent progression and social skills.
Monitored clients' progress to adjust treatment plans accordingly.
Created, prepared, and delivered reports to various departments.
Evaluated clients' social, emotional and psychological needs to create treatment plans.
Janitor
Bee Clean
06.2023 - Current
- Improved facility cleanliness by performing daily maintenance tasks such as sweeping, mopping, and vacuuming.
- Enhanced building safety through regular inspection and repair of lights, doors, windows, and locks.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
Support Worker
Kawempe Homecare
04.2019 - 02.2022
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
Education
Bachelor Of Social Work - Science
Makerere University
Kampala06.2021
Skills
- Life Skills Development
- Daily living support
- Emotional Support
- Behavioral support
- Mobility Assistance
- Cleaning and sanitizing
- Meal Planning and Preparation
- Meal Preparation
- Daily living assistance
- Documentation abilities
- Housekeeping tasks
- Health and safety awareness
- Confidentiality and Privacy
- Professional boundaries
- Patient support
- Active Listening
- Written Communication
- Adaptability and Flexibility
- Analytical Skills
- Emergency response training
- Multitasking
- Problem-solving abilities
- Time Management
- Self Motivation
- Behavior Management
- Team building
- Skill Development
Languages
English
Full Professional
Certification
Introduction to care giving.
Standard First Aid and CPR
WHMIS
CSTS
Safe Food Handling
Abuse Protocol
Medication Administration
Suicide Prevention and Risk Management
Food safety
Timeline
Casual Child and Youth Support Worker
CreeAction Community Care Society
08.2023 - Current
Janitor
Bee Clean
06.2023 - Current
Support Worker
Kawempe Homecare
04.2019 - 02.2022
Bachelor Of Social Work - Science
Makerere University