Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Community Service
References
Timeline
Generic

Zeinab Zaitoun

MAIDSTONE,ONTARIO

Summary

Results-oriented professional with a strong commitment to continuous learning and innovation. Demonstrates exceptional analytical thinking and creativity in problem-solving, delivering high-impact solutions in fast-paced environments. Highly adaptable to last-minute changes while maintaining quality work under pressure, consistently recognized for efficiency and effectiveness.

Overview

15
15
years of professional experience
1
1
Certification

Work History

SERVER / BARTENDER / MANAGER

Applebee's Bar And Grill
Windsor, Canada
03.2016 - Current
  • Promptly greeted guests to enhance service quality.
  • Displayed strong enthusiasm for new products and special promotions.
  • Followed established protocols for opening and closing checklists.
  • Utilized POS system for precise order entry and payment handling.
  • Conducted staff training sessions focused on restaurant protocols and service quality.
  • Memorized menu details and daily specials to provide accurate information.

MEMBER SERVICE REPRESENTATIVE

Planet Fitness
Windsor, Canada
08.2019 - 08.2021
  • Leveraged computer systems to investigate and document account data.
  • Reported member issues and feedback to management.
  • Organized and documented problems to ensure effective resolution.
  • Achieved quality KPIs through consistent performance and efficiency.
  • Handled multiple tasks at once effectively.
  • Provided support as initial contact for customer questions.

MANAGER IN TRAINING / SHIFT SUPERVISOR

Urban Planet
Windsor, Canada
09.2010 - 05.2019
  • Analyzed underlying issues and introduced solutions to enhance team workflow.
  • Provided training to new employees on company culture and procedures.
  • Cultivated and sustained positive professional relationships with staff, vendors, and customers.
  • Examined effective inventory control and asset management strategies.
  • Inspected workspaces and equipment to ensure operational readiness.
  • Acquired comprehensive knowledge of payroll administration.

Education

BACHELOR OF SCIENCE - RESTORATIVE DENTAL HYGIENE

University of Detroit Mercy
Detroit, MI
01-2026

DIPLOMA - ADDICTIONS AND MENTAL HEALTH

St. Lawrence College
Brockville, ON
09-2025

ADVANCED DIPLOMA - DENTAL HYGIENE

St. Clair College of Applied Arts And Technology
Windsor, ON
06.2019

HIGH SCHOOL DIPLOMA -

Walkerville Collegiate Institute
Windsor, ON

Skills

  • Food safety practices
  • Hospitality service training
  • Guest Relations Management
  • Quality Control
  • CAD and CAM proficiency
  • Customer service
  • Conflict resolution
  • Effective time management
  • Team collaboration
  • Patient care
  • Patient assessment
  • Data management
  • Team collaboration
  • Cultural awareness

Certification

  • Certified CPR Certified
  • First Aid Certified
  • Food Safety Certified
  • Smart Serve Certified

Languages

English
Native/ Bilingual
French
Professional
Arabic
Professional

Affiliations

  • Member, College of Dental Hygienists of Ontario
  • Member, Canadian Dental Hygiene Association

Community Service

Oral Health Education Guest Speaker, Multicultural Council of Windsor & Essex County, 01/01/18, Current

References

References available upon request.

Timeline

MEMBER SERVICE REPRESENTATIVE

Planet Fitness
08.2019 - 08.2021

SERVER / BARTENDER / MANAGER

Applebee's Bar And Grill
03.2016 - Current

MANAGER IN TRAINING / SHIFT SUPERVISOR

Urban Planet
09.2010 - 05.2019

BACHELOR OF SCIENCE - RESTORATIVE DENTAL HYGIENE

University of Detroit Mercy

DIPLOMA - ADDICTIONS AND MENTAL HEALTH

St. Lawrence College

ADVANCED DIPLOMA - DENTAL HYGIENE

St. Clair College of Applied Arts And Technology

HIGH SCHOOL DIPLOMA -

Walkerville Collegiate Institute

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Zeinab Zaitoun