Christine Schmidt
Calgary,AB
Overview
15
15
years of professional experience
Work History
Server/Bartender Shift Manager
Big Al's pizza
Calgary, Alberta
06.2011 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Waitress Supervisor
Baha
Calgary, Alberta
04.2010 - 10.2012
- Supervised waitstaff to ensure quality customer service and satisfaction.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Monitored employee performance, identified areas of improvement, and provided feedback.
- Ensured compliance with all health department regulations related to food handling and storage procedures.
- Developed weekly specials and promotional items to increase sales revenue.
- Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Coordinated catering services for special events such as weddings or corporate functions.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
High School Diploma -
Crescent Heights High School
Calgary, ABSkills
- Prompt
- Order delivery practices
- Food Delivery
- Beverage Preparation
- Food inspection
- Guest Engagement
- Hostess support
- Team member support
- Table resetting
- Calm Demeanor
- Dining area maintenance
- Exceptional customer service
- Liquor, wine, and food service
- Menu presentation
- Check payment processing
- Food safety practices
- Specials promotion
- Regulatory Compliance
- Cash Handling
- Bill computation
- Sales expertise
Timeline
Server/Bartender Shift Manager
Big Al's pizza
06.2011 - Current
Waitress Supervisor
Baha
04.2010 - 10.2012
High School Diploma -
Crescent Heights High School