Zeeshan Vhora
Scarborough,Canada
Summary
Versatile and detail-oriented professional with years of experience as a Production Engineer and Customer Service Representative. Expertise in optimizing manufacturing processes to enhance productivity and reduce costs, alongside a strong commitment to delivering exceptional customer experiences. Proven ability to analyze production workflows, troubleshoot issues, and implement effective solutions that drive operational efficiency. Excellent communication and interpersonal skills, enabling successful collaboration with cross-functional teams and fostering positive relationships with clients. Adept at managing multiple priorities in fast-paced environments while ensuring high-quality standards and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
U-Haul moving and storage
Toronto, ON
05.2024 - Current
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Updated databases with new and modified customer data.
- Collected deposits or payments and arranged for billing.
- Performed preventive maintenance services, such as oil changes, lubrications and tune-ups.
- Diagnosed issues with vehicles by conducting visual inspections and test drives.
- Repaired or replaced defective parts using hand tools and power tools of trucks and trailers.
- Used manual and computer- assessed diagnostic devices to test equipment and determine repair needs.
Administrative Executive
U-Haul
Toronto, ON
01.2022 - Current
- Managing the schedules and communications of key company executives
- Prioritizing emails and phone calls
- Gathering documents to prepare for meetings and coordinating travel arrangements
- Helping customers to solve their problems
- Inventory control
- Abiding by the policies of U-Haul
- Maintaining record of daily expenses
Chef's Assistant
LAHORE TIKKA HOUSE
Toronto, ON
07.2022 - 07.2023
- Wrapped, dated, and stored food in refrigerators under standardized temperature for future uses
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Received, inspected and verified food and kitchen inventory delivery before storage
- Limited portion sizes and used garnishes to control food costs
- Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes
- Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients
Internship Student
INOX India
, INDIA
01.2019 - 12.2021
- Gain knowledge about the production process of cryogenic vessels
- Worked as assistant production engineer
Production engineer
Delta Engineers
, INDIA
09.2019 - 03.2021
- Worked out on how the product will be manufactured and/or assembled on the production line including design of packaging
- Ensuring the right quantity of components/products are delivered and aligned to support the speed of the production line
- Supervising the manufacturing process
- Establish safety policy and procedure
- Order necessary material for production
- Identify the problems and resolve unsafe practices
- Preparing progress report
Education
Mechanical Engineering - Technician - Design
Centennial College
Toronto, ON01.2022
Bachelor of Mechanical Engineering -
Gujarat Technological University
India01.2019
Diploma of Mechanical Engineering -
Gujarat Technological University
India01.2016
Skills
- PROFESSIONAL SKILLS:
- AutoCAD
- Inventor
- Solid Works
- Master CAM
- Quality Control
- Quality Inspection
- HVAC
- Operations Monitoring
- Team Work
- Mechanical Troubleshooting
- Welding Techniques
- Hand tools proficiency
Timeline
Customer Service Representative
U-Haul moving and storage
05.2024 - Current
Chef's Assistant
LAHORE TIKKA HOUSE
07.2022 - 07.2023
Administrative Executive
U-Haul
01.2022 - Current
Production engineer
Delta Engineers
09.2019 - 03.2021
Internship Student
INOX India
01.2019 - 12.2021
Mechanical Engineering - Technician - Design
Centennial College
Bachelor of Mechanical Engineering -
Gujarat Technological University
Diploma of Mechanical Engineering -
Gujarat Technological University
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