Zeenia Zeenia
Nanaimo,BC
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Teleperformance Pvt Ltd
09.2021 - 12.2024
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved accounting, service and delivery concerns.
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
- Identified and resolved discrepancies and errors in customer accounts.
Customer Service Executive
Teleperformance Pvt Ltd
02.2018 - 04.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Master of Science - Information Technology
GGDSD College
ChandigarhMaster of Science - Information Technology
Conestoga College Institute of Technology And Advanced Learning
Waterloo, ON05-2023
Skills
- Customer service
- Problem-solving
- Active listening
- Adaptability and flexibility
- Customer relations
- Time management
- Customer satisfaction measurement
Timeline
Customer Service Representative
Teleperformance Pvt Ltd
09.2021 - 12.2024
Customer Service Executive
Teleperformance Pvt Ltd
02.2018 - 04.2021
Master of Science - Information Technology
GGDSD College
Master of Science - Information Technology
Conestoga College Institute of Technology And Advanced Learning
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