Zebib Yoseab
Calgary,AB
Summary
Led initiatives to improve customer service experiences through effective communication and interpersonal skills. Identified and addressed individual patience needs to align services with company objectives. Cultivated a positive and proactive approach to problem-solving in dynamic environments. Proficient in Microsoft applications such as Word, Access, and Windows 10. Utilized Dentrix Tracker and Clear Dent to streamline operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
RDA II
Brentwood village dental
Calgary, AB
12.2022 - 03.2024
- Worked chairside assisting the family dentist with routine cleaning and specialized procedures, making patients feel as relaxed as possible and preparing them for treatment.
- Expose and process dental X-rays; maintain patient records and lab equipment; sterilize instruments.
- Answered and placed phone calls regarding patient appointments, Contacted insurance companies regarding coverage and payment plans, Performed clerical duties such as copying, faxing, filing, emailing, etc. Received and processed payments made by patients or insurance companies, Entered patient information into a computer system, Checked in patients, gathering all personal and insurance information needed.
RDA II
Renew Dental
02.2021 - 12.2022
- Assisted in surgical procedures including implant placement, gingival grafting, bone grafting, and sinus drainage.
- Assisted in creating impressions for whitening trays and bite guards. Supported development of implant surgical guides through preliminary impressions. Aided in preparation of Invisalign impressions and related tasks.
- Executed dental procedures under direct supervision of dentist, ensuring compliance with safety protocols.
- Educated patients and parents on care protocols and services as directed by healthcare providers.
- Administered topical anesthetic and desensitizing agents according to provider instructions.
- Assisted in removing debris during surgical procedures using vacuum devices, compressed air, mouthwashes, and water.
- Facilitated training sessions on oral hygiene techniques and disease prevention strategies.
- Executed cleaning, sterilization, and processing of instruments in accordance with established guidelines.
- Executed recording and verification of patient information in dental records according to established procedures.
RDA II
Amara Dental Centre
Calgary, AB
05.2025 - Current
- Demonstrated self-motivation and accountability in all tasks undertaken.
- Thrived in dynamic, high-pressure environments to ensure operational efficiency.
- Demonstrated ability to operate autonomously while contributing effectively within team settings.
- Demonstrated capacity to rapidly acquire new skills and adjust to evolving environments.
- Demonstrated exceptional verbal and written communication abilities.
- Facilitated team collaboration by offering strategic support and guidance.
- Facilitated daily operations by collaborating effectively with team members.
- Ensured meticulous attention to detail during assignment completion.
- Applied critical thinking to analyze complex problems, evaluate potential solutions, and make informed decisions.
Education
RDA II - Level II RDA
Columbia College Calgary AB
Calgary 04.2020
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Excellent communication
- Calm under pressure
- Verbal communication
Languages
English
Native or Bilingual
Certification
BLS certified
Timeline
RDA II
Amara Dental Centre
05.2025 - Current
RDA II
Brentwood village dental
12.2022 - 03.2024
RDA II
Renew Dental
02.2021 - 12.2022
RDA II - Level II RDA
Columbia College Calgary AB