Zeanna Trussler

• Served food and beverages promptly with focused attention to customer needs.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Helped with the process of opening one of Vancouvers trendiest restaurants.

• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

• Bartended large events asa brand ambassador at Science World and the Vancouver Art Gallary
• Assisted in event setup procedures by arranging bar stations and stocking necessary items in an orderly fashion.
• Trained new bartenders on cocktail recipes and customer service techniques, improving team efficiency.
• Managed inventory and restocked bar supplies, ensuring seamless operation during peak hours.
• Contributed to successful marketing initiatives by collaborating with the team on promotional materials highlighting signature beverages.

Opened by the owner Bootleggers canned cocktails, quickly became one of the best culinary experiences in Vancouver.

• Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

• Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
• Closed out cash register and prepared cashier report at close of business.
• Mentored and trained staff members to ensure exceptional customer service standards.
• Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.

• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Served food and beverages promptly with focused attention to customer needs.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Cultivated warm relationships with regular customers.