Zawede Kiruluta
Level One Game Pub
1
Certification
9
years of professional experience
I am an active, people-oriented, positive, and fast learning candidate that has over 10 years of healthcare and customer service experience. I have lots of passions and skills I am exploring and want to continue developing while helping and understanding those around me through my occupations.
Work History
Front of House
4 Months- Greeted customers and provided beverages, baked goods, or cuts of meat while ensuring cleanliness across stations
- Prepared food by mixing, portioning, packaging, and pricing meals to maintain quality and presentation
- Created eye-catching displays and ensured products were stocked and visually appealing
- Completed food prep such as mixing, portioning, packaging, and pricing meals
Hostess & Server
1 Year 9 Months- Welcome guests to enhance their dining experience, planning, and seating customers while consistently communicating with supervisors and servers
- Prepare and cleane seating areas, delegating tasks to enhance speed of customer service
- Work as a team to visit tables often, learn consoles, learn games, take orders, and serve customers in a fast paced environment
- Monitor individual customer needs to ensure optimal support while gaming
CISS Enhanced Support Program Assistant
1 Year 8 Months- Maintained an environment that promoted play based learning in accordance to "Early Learning for Every Child Today" and "How Does Learning Happen?"
- Being aware of children's medical conditions, special needs, disabilities, allergies, and medication requirements
- Supported 1 on 1 with children that needed extra support ex. feeding tubes and SMOs
- Provided individualized support to children requiring extra assistance, such as feeding tubes and SMOs. with children that need extra support ex. feeding tubes and SMOs
- Demonstrated professional relations with children, families, colleagues, and communities
- Developed wellness and team-building activities for monthly meetings, fostering collaboration and positive relationships among staff.
- Assisted RECEs and head teachers with observations, documentation, and planning, contributing to effective educational strategies and improved learning outcomes.
Dental Assistant/ Dental Receptionist
4 Months- Assisted Dentists with instruments, preparation, and completing procedures and surgeries on patients
- Prepared, sanitized, and restocked rooms before and after procedures
- Completed sterilization of instruments following proper hygiene protocol
- Provided friendly greeting to patients upon arrival while inputting treatments and payments
- Handled incoming emails for appointment scheduling and calls while booking appointments as patients came through
- Facilitated communication between patients and dentists by translating French to English and vice versa
Hostess/ Busser/ Food Runner
4 Months- Engaged with customers as they entered and arranged seating.
- Ran orders of food to table numbers on 3 different outdoor patios
- Ensured customer comfort by managing outdoor heating elements, providing blankets, and serving water
- Completed rounds to bus tables, reorganized the layouts, cleaned garbage, collected glassware, and washed the dishes
- Supported customers with their issues and problem solved customer complaints
Hostess
5 Months- Warmly welcomed guests into the restaurant and provided hospitality throughout their experience.
- Managed OpenTable and organized sections, prepared the restaurant for upcoming reservations, sat and assigned tables balanced to the servers, and inputted new reservations in person and over the phone
- Cleared, sanitized, and reset tables and seating areas in the lounge, the dining area, the bar, and meeting rooms
- Assisted in pouring water for guests at dining tables, ran orders, cleared dishes, washed and polished glassware, prepared restaurant needs, etc.
- Managed OpenTable, organized sections, prepared the restaurant for upcoming reservations, assigned tables to balance server workload, and inputted new reservations in person and over the phone
Lead Behavioral Therapist
2 Years 6 Months- Provided direct therapy in 1:1 and group settings utilizing a combination of intensive teaching and natural environment training arrangements
- Implemented prescribed behavioral protocols to ensure consistency in therapy delivery
- Followed teaching procedures, records data, and documents reports on observable client behavior
- Facilitated parent and caregiver training sessions to empower them in supporting client progress
- Monitored and adapted programs, suggestions, and strategies from SLP and OT sessions to enhance client outcomes
- Acknowledged by colleagues each year as Ms. Positivity for promoting team morale and encouragement
Childcare Worker
1 Month- Assisted daycare staff by organizing activities and managing classroom environments.
- Facilitated toileting routines, ensuring hygiene and comfort for children
- Aided children with toileting including changing diapers
- Developed engaging play activities that fostered children's learning and development
Foster Care Support Worker
6 Months- Collaborated with foster parents to support the developmental needs of children on the spectrum
- Facilitated outdoor activities, including park visits and scheduled outings, to promote children's social engagement
- Supported children's daily living activities to promote independence and comfort
Sales Associate
1 Year 5 Months- Updated store display with seasonal styles and brands, enhancing visual appeal and customer experience during semi-annual organization of clothing
- Advised customers on clothing options, helping them find ideal styles and meet their fashion needs, contributing to overall customer satisfaction
- Enforced Covid-19 policies through continuously sanitizing doors, changing rooms, counters, screens, and staff rooms
Caregiver
2 Years 10 Months- Delivered support to resident as a private caregiver with a woman living within the Chartwell Rockcliffe Retirement Home
- Assisted with personal needs, daily walks, meals, and bedtime routines to ensure comfort and well-being
- Engaged in social activities like bingo, yoga, and puzzles to enhance emotional and mental stimulation
- Continued to be her caregiver from the Rockcliffe Retirement Home to the Gary J Armstrong Nursing Home
Deli and Pizza Cook/ Server/ Hostess
3 Years 1 Month- Cooked and created over 30 different combinations of pizzas while serving deli products and preparing 50 to 100 pizza orders every shift
- Prepared over 30 unique pizza combinations and managed 50 to 100 pizza orders each shift, ensuring timely delivery of high-quality food
- Greeted and recorded customer orders while simultaneously cooking and preparing various menu items, enhancing customer satisfaction through efficient service
- Resolved customer questions and complaints with attentive service, contributing to a positive dining experience
- Enforced Covid-19 policies of cleanliness, sanitization, and social distancing
Physiotherapy Assistant
5 Months- Assisted a senior living in the Chartwell Retirement Home with her daily exercise routines
- Supported residents' social interactions through outdoor walks and bingo games
- Supported physiotherapy programs by guiding residents through prescribed exercises and mobility routines
- Monitored resident responses during treatment sessions and reported changes to physiotherapist promptly
- Assisted with transfer techniques, gait training, and safe use of mobility aids
Education
Honors Bachelor of Arts - Psychology With Minor in Social Sciences of Health
Ottawa Secondary School Diploma (OSSD)
Skills
Catering experience
Food safety
Customer Engagement
Active listening
Teamwork
Team player
Teamwork and collaboration
Adaptability
Positive attitude and behavior
Accomplishments
- January 2024 - Ms. Positivity
- January 2023 - Ms. Positivity
- June 2018 - Sylvester Quin Award
- May 2018 - Biggest Heart Award
Certification
- January 2025 - Healthsaver First Aid CPR AED (Level C)
- January 2026 - WHIMIS
- June 2018 - Ontario Scholar
Additional Information
University of Ottawa, The Period Project Pilot (Educating and Distributing Free Environmentally Friendly Period Products), Ottawa, Ontario, 2026-11, Present
L'Arche Agapè, Cleaning Workshop for People with Disabilities, Gatineau, Quebec, 2020-09
Be My Eyes, Virtual Sighted Volunteer, 2019-03, Present
Queensway-Carleton Hospital, Hospital Volunteer, Ottawa, Ontario, 2018-01, 2019-02
All Full of Gospel Church, Church Daycare Helper, Ottawa, Ontario, 2014-08, 2018-09
Canada Army Run, Medal Sorting and Separation & Finish Line Medal Giver, Ottawa, Ontario, 2017-09
Immaculata High School, Craft Fair Aid, Ottawa, Ontario, 2014-12
References Available Upon Request
References Available Upon Request
Timeline
Front of House
Around The Block Butcher and Market
07.2026 - 11.2026Read More
Hostess & Server
Level One Game Pub
02.2025 - CurrentRead More
CISS Enhanced Support Program Assistant
Children's Village
10.2024 - 06.2026Read More
Dental Assistant/ Dental Receptionist
Dolphin Dentistry
06.2024 - 10.2024Read More
Hostess/ Busser/ Food Runner
Tavern on the Hill
06.2024 - 10.2024Read More
Hostess
Cocotte Bistro
02.2024 - 07.2024Read More
Lead Behavioral Therapist
Portia Learning Centre
01.2022 - 07.2024Read More
Childcare Worker
KRSS Services - Ottawa's Child Care Staffing Agency
12.2021 - 01.2022Read More
Foster Care Support Worker
Barin Croft Foster Care
07.2021 - 01.2022Read More
Sales Associate
Plato's Closet
08.2020 - 01.2022Read More
Physiotherapy Assistant
Chartwell Rockcliffe Retirement Home
07.2019 - 12.2019Read More
Caregiver
Chartwell Rockcliffe Retirement Home
07.2018 - 05.2021Read More
Deli and Pizza Cook/ Server/ Hostess
Metro Gourmet Pizza
07.2017 - 08.2020Read More
Immaculata High School
Ottawa Secondary School Diploma (OSSD)
Read More
University of Ottawa
Honors Bachelor of Arts from Psychology With Minor in Social Sciences of Health
Read More