Zara Ewen
Oshawa,ON
Summary
An outgoing, hardworking professional who focuses on the task at hand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Small Business Owner
Humble Homes Cleaning Services
03.2023 - 01.2024
- Optimized operational efficiency by streamlining processes and implementing time-saving technologies.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Evaluated competitors'' offerings to identify gaps in the market for unique selling propositions that attracted new clients.
Cleaning Supervisor
Rita's Cleaning Services
08.2021 - 03.2023
- Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
- Addressed customer feedback and complaints to maximize satisfaction.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Adapted quickly to changing client requirements or unexpected challenges by adjusting schedules as needed while maintaining quality standards.
Temporary Admin Assistant
Intelex
07.2018 - 09.2018
- General office procedures including sorting and cataloging data files to prepare for digitization and storage
- Digitized entire hard copy file system to make it easier for the company to access their documents.
POS Bilingual Support
YM Inc
05.2017 - 11.2017
- Assisted stores in regards to training procedures, register issues, networking issues, and administrative issues to resolve problems in English and French, both in store and over the phone
- Placed service calls for replacement register parts and pinpads as well as logged tickets
- Installed programs and print drivers, Outlook for the register needs, and done system upgrades
- Monitor stores with critical issues, and assisted them to resolve, and escalate as necessary
- Taking calls on a daily basis.
Ticket Sales Representative
City Sightseeing Toronto
07.2016 - 12.2016
- Answered tourist inquiries about city, often in French & Spanish
- Assisted tourists in discovering entertaining activities around city
- Sold tickets to all local attractions
- Applied up-selling skills to promote sales by bundling tickets to multiple attractions.
Volunteer
Youth Support Group Youtube Channel
01.2010 - 01.2016
- Produced web content to assist youths with their identity issues
- Led team of vloggers to inform the community about discrimination, world issues and strategies to overcome personal battles.
Team Leader/Sales Associate
Crocs Boutique
01.2010 - 01.2015
- Monitored daily operations to ensure punctual and efficient opening and closing of store
- Training of new employees
- Ensure customer satisfaction by swiftly responding to customer requests
- Handled customer complaints diplomatically and tactfully, provide solutions to resolve issues
- Re-arrange merchandise displays and store layout to create pleasant shopping environment
- Reorganized storage area to increase accessibility and efficiency in order to locate specific items
- Processed payments in cash, debit or credit cards, managed cash register and completed end of day counts
- Deposited income from store into bank regularly.
Bartender and Barback
Out Lounge
01.2012 - 01.2013
- All skills related to bartending.
Education
Certificate - Welding Engineering Technician
Durham College
Whitby, ON12.2021
Skills
- Critical and Creative Thinking
- Originality and Creativity
- Independence and Innovation
- Problem Solving
Hobbies and Interests
- Painting
- Wood Working
- Cycling
- Fitness
- Fashion
- Sewing
- Welding
- Skateboarding
- Art
- Environmentalism
Languages
English
Native or Bilingual
French
Professional Working
Spanish
Limited Working
Timeline
Small Business Owner
Humble Homes Cleaning Services
03.2023 - 01.2024
Cleaning Supervisor
Rita's Cleaning Services
08.2021 - 03.2023
Temporary Admin Assistant
Intelex
07.2018 - 09.2018
POS Bilingual Support
YM Inc
05.2017 - 11.2017
Ticket Sales Representative
City Sightseeing Toronto
07.2016 - 12.2016
Bartender and Barback
Out Lounge
01.2012 - 01.2013
Volunteer
Youth Support Group Youtube Channel
01.2010 - 01.2016
Team Leader/Sales Associate
Crocs Boutique
01.2010 - 01.2015
Certificate - Welding Engineering Technician
Durham College
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