CANDICE LANGLOIS

Virtual Assistant

• Supported direct sales leaders in both Canada and US.
• Developed reports in Excel for sales reporting.
• Managed CRM input, exports and clean up.
• Enhanced customer communication by creating and scheduling social media posts and writing and publishing monthly newsletter.
• Designed and administered product and promotional courses/programs.

Direct Sales

• Served customers with knowledgeable, friendly support at every stage of shopping, purchasing and receipt of product.
• Selected correct products based on customer needs and product specifications.
• Supported customers and increased sales volume by staying current on company offerings and industry trends.
• Attended yearly general and leadership conventions and participated in and occasionally lead weekly sales meetings and trainings.

• As part of Fraud, implemented internal controls to maintain integrity and accuracy of financial records and processes.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Monitored project progress, identified risks and took corrective action as needed.
• Resolved project issues and mitigate risks by coordinating with cross-functional team.
• Provided detailed project status updates to stakeholders and C-level executive management.

• Successfully launched online and mobile store dedicated to products for sports dogs and trainers with business partner.
• Interacted well with customers to build connections and nurture relationships within Canada and US.
• Resolved customer service issues with timely and professional resolutions.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Negotiated consignment programs with small and larger companies and contracts with vendors and service providers all over North America and Europe.

• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Facilitated workshops to collect project requirements and user feedback.
• Negotiated and managed third-party contracts related to project deliverables.
• Recruited and oversaw personnel to achieve performance and quality targets.

• Reviewed customer inquiries to understand project scope while managing internal delivery mechanisms.
• Evaluated systems to identify system and workflow improvements.
• Created line-of-business-specific demo environments and demo scripts for DOXIM ECM, E-Sign Live and EasyCapture platforms.
• Conducted presales SAP demo environment preparation and administration duties to support Sales with coordination and execution of client demonstrations and meetings.

• Worked collaboratively with Sales by providing technical info for RFP responses and reviewing client requirements to create proof of concept SAP demos.
• Successfully coordinated technical presentations and executed SAP demos for prospective clients.
• Supported Marketing by providing software graphics, information and in-person assistance.
• Demonstrated respect, friendliness and willingness to help wherever needed within company.