Zara Chaudhry
Pickering
Summary
I'm a professional with a strong background in customer interactions and service solutions. I am skilled in, communication, and problem-solving, ensuring client satisfaction, adaptability, and my ability to be consistently focused on achieving results through efficient and empathetic service. I'm well known for reliability and resiliency in whatever I work on, hope to implement my strong communication skills and experience with youth and customer service to provide me with more practical, hands-on experience.
Overview
7
7
years of professional experience
Work History
Customer Service Representative/Sales Associate
The Home Depot
05.2023 - Current
- Focused on building strong relationships with customers, which really helped create loyalty through good communication.
- Kept myself in the loop about our products so I could offer helpful suggestions and recommendations.
- Provided personal service by answering questions and quickly sorting out any basic issues with customer accounts.
- Took the time to look into and research issues to get to the root causes and find the best solutions
Sales Associate/Cashier
Dollarama
08.2020 - 07.2022
- Used my communication skills to really connect with customers, both in person and through writing.
- Made sure to stay updated on our internal policies and services so I could help customers with their questions and issues.
- Handled customer complaints and inquiries with a friendly and efficient approach.
- Kept up with our products to provide useful suggestions and recommendations to customers.
- Operated the cash register and POS system to make purchases, refunds, and exchanges as smooth as possible.
Volunteer
EduKids Child-Care Discovery Place
07.2018 - 09.2018
- Helped run fun group activities like art projects, storytelling, music, and dance sessions to spark creativity.
- Encouraged kids to interact through games like sports and puzzles, helping them build friendships and teamwork.
- Supported teachers and staff by ensuring the health and safety of all children in the daycare.
- Keep track of attendance, meals served, and nap times to stay organized and compliant.
- Used different techniques that were taught by teachers to handle challenging behavior, creating a positive and caring environment for everyone.
Education
Faculty of Social And Community Services
Durham College
Oshawa, ONSkills
- Strong communication skills
- Active listening
- Problem-solving
- Compassionate and Empathetic
- Dependable and responsible
- Friendly, positive attitude
- Flexible and adaptable
Timeline
Customer Service Representative/Sales Associate
The Home Depot
05.2023 - Current
Sales Associate/Cashier
Dollarama
08.2020 - 07.2022
Volunteer
EduKids Child-Care Discovery Place
07.2018 - 09.2018
Faculty of Social And Community Services
Durham College
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