ZANNATUN NAYEM
Milton,ON
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
1
1
Certification
Work History
Office Assistant
Amazon
03.2023 - 06.2023
- Address incoming calls with professionalism, courtesy, and efficiency, promptly attending to customer queries and concerns.
- Provide comprehensive information about our services, guiding customers through the process to ensure a clear understanding of our offerings.
- Maintain accurate and detailed records of customer interactions, ensuring a comprehensive understanding of customer needs and preferences.
Education
Certificate - Office Administration (General)
Conestoga College
Master's - Education (Curriculum Studies and Teacher Development)
OISE, University of Toronto
01.2020
Master of Arts - English Language and Literature
International Islamic University Chittagong
01.2007
Bachelor of Arts (Honours) - English Language and Literature
International Islamic University Chittagong
01.2003
Skills
- Proficient in Microsoft Word, Excel, Outlook, PowerPoint, Publisher, and SAP (Gained experience through transferable skills, previous education, formal training, and academic courses in Canadian school and abroad)
- Strong organizational, problem solving and analytical skills
- Ability to manage conflicting priorities and deadlines, exceptional multitasking, and decision-making skills
- Extensive experience in handling matters of a sensitive and confidential nature
- Ability to maintain and exhibit cultural sensitivity
- Ability to work both independently and as part of a team
- Years of experience in great client service in retail, corporate and education setting
- Proven experience in meeting conflicting deadlines while maintaining client satisfaction
Certification
Teacher Registration Certificate: Eligible to be Lecturer in English Language and Literature Non-Government Teacher's Registration and Certification Authority (NTRCA), Bangladesh
Professional Highlights
- Admin & Front Desk associate, 06/2022, 12/2022, Tarbiyah Elementary School, Milton, Ontario
- Administrative Assistant, 03/2021, 06/2022, Gia's Consultancy, Milton, Canada
- Customer Service Representative, 2020, 2021, Rabba Fine Foods, Milton, Canada
- Customer Service Representative, 2015, 2020, Esso & Tim Hortons, Mississauga, Canada
- Assistant Teacher in English, 2018, 2019, Aspen Preparatory Academy, Cooksville, Mississauga
- Lecturer in English Language & Literature (Part-Time), 2008, 2009, South-East University, Chittagong, Bangladesh
- Lecturer in English, 2008, 2014, Cox's Bazar Commerce College, Cox's Bazar, Bangladesh
Awards
- Certification of Appreciation Bureau of Educational & Cultural Affairs, US Department of State, USA
- SCHOLARSHIPS Awarded Primary School Scholarship for National Placement Awarded Junior High School Scholarship for National Placement Cox's Bazar District, Bangladesh
Timeline
Office Assistant
Amazon
03.2023 - 06.2023
Certificate - Office Administration (General)
Conestoga College
Master's - Education (Curriculum Studies and Teacher Development)
OISE, University of Toronto
Master of Arts - English Language and Literature
International Islamic University Chittagong
Bachelor of Arts (Honours) - English Language and Literature
International Islamic University Chittagong
Similar Profiles
Lieszel WolfgrammLieszel Wolfgramm
Fulfillment Center Associate at AmazonFulfillment Center Associate at Amazon
Ethan AlcornEthan Alcorn
Transportation Manager II at AmazonTransportation Manager II at Amazon
Morena ArandaMorena Aranda
Learning at AmazonLearning at Amazon