Sukhmani Kaur
Winnipeg,MB
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administartor position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Blue Ocean Contact Center
10.2021 - 11.2023
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered constant flow of customer calls with minimal wait times.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Tracked customer service cases and updated service software with customer information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Solution Expert
Shaw Communications Inc
02.2022 - 06.2022
- Consistently exceeded performance metrics, earning recognition as a top performer on the team.
- Responded proactively and positively to rapid change.
- Enhanced client trust through prompt follow-up, maintaining open lines of communication throughout the resolution process.
- Trained customers on product usage for increased brand loyalty.
- Passionate about learning and committed to continual improvement.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Listened to customer needs and desires to identify and recommend optimal products.
Assistant Store Manager
Marche JVT (Convenient Store)
06.2019 - 08.2021
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
Diploma Certificate - Network And Internet Security Specialist
CDI College
Montreal, QC04.2021
No Degree - Basic Computer Course
Surindra Computer Centre
India11.2018
Skills
- At my previous job, I have learned and gained many transferable skills including; project planning, development and management I have also gained skills in communication, listening, negotiation and organizing, all of which I believe are key in future opportunity
- I am proficient in Microsoft Office,with 3 years of experience using Excel, Word, PowerPoint and Outlook In my previous role, I used to create presentations for clients, Excel to track sales data and PowerPoint
- I am able to manage multiple concurrent deadlines
- Flexible and Adaptable
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
French
Limited Working
I like to play badminton.
I have long-time interest in badminton and regularly participated in regional tournaments in Canada and at National Level in India. I have been playing badminton since the age of 10 and have represented my school, District and State. Recently, I won the regional tournament at Hindu Sports Club.
Timeline
Customer Solution Expert
Shaw Communications Inc
02.2022 - 06.2022
Customer Service Representative
Blue Ocean Contact Center
10.2021 - 11.2023
Assistant Store Manager
Marche JVT (Convenient Store)
06.2019 - 08.2021
Diploma Certificate - Network And Internet Security Specialist
CDI College
No Degree - Basic Computer Course
Surindra Computer Centre
Similar Profiles
Harsh PatelHarsh Patel
IT Support Specialist/Fraud Analyst at Blue Ocean Contact CenterIT Support Specialist/Fraud Analyst at Blue Ocean Contact Center
Caitlin FentonCaitlin Fenton
Customer Service Representative at Blue Ocean Contact CenterCustomer Service Representative at Blue Ocean Contact Center
Sara HopperSara Hopper
Custoimer Service Rep at Blue Ocean Contact CenterCustoimer Service Rep at Blue Ocean Contact Center
Pahul DhawanPahul Dhawan
MEMBERSHIP SERVICE AGENT at Blue Ocean Contact CenterMEMBERSHIP SERVICE AGENT at Blue Ocean Contact Center
Amanda LusignanAmanda Lusignan
Disability Support Professional at Trailblazers Life ChoicesDisability Support Professional at Trailblazers Life Choices