Zamzam Mohamed
Mississauga,Canada
Summary
In search of an exciting opportunity to work as Business & digital marketing looking for a position to apply my social media, content strategy, graphic design, online community skills to support company growth and success.
Overview
18
18
years of professional experience
Work History
Postal Clerk
Canada Post Corporation
01.2014 - Current
- Sort mail by postal code in a timely manner
- Prepare parcels for shipping
- Ensure all mail and parcels have the correct tags and documentation
- Load and off load mail and parcels
Digital Marketing Intern
Moto Transportation
11.2022 - 02.2023
- Designed and presented social media campaign ideas.
- Participated in brainstorming sessions to generate innovative ideas for new marketing campaigns that resonate with target audiences effectively.
- Assisted in creating visually compelling graphics for social media platforms, increasing engagement among followers.
- Maintained content calendar to prioritize relevant, engaging material output.
- Assisting with Market Research
Billing Clerk
Production House
01.2013 - 01.2014
- Generating invoices in QuickBooks
- Opening customer account
- Processing customer payment
- Account reconciliation
- Process credit notes
- Filing all invoices and payment transactions and maintaining files
- Perform accounts receivable by contacting customers to follow-up on outstanding payments
Customer Service Representative
Printer Gateway Inc.
01.2010 - 01.2012
- Processed customer orders and maintained records of transactions
- Handled and resolved customers complaints
- Responded to inquiries regarding pricing and deliveries
- Chat with customers online for quick inquiries
- Recorded details of inquiries, comments and complaints
- Prepared and distribute customer activity reports
- Attend all online chat inquiries for customers
- Communicated and coordinated with internal departments
Sales Coordinator
Steelmakers Ltd
01.2009 - 01.2010
- Created and set up customers’ accounts for revenue collection within internal system
- Handled various accounts, invoice discrepancies, accounts in arrears reporting, and revenue contracts
- Analyzed and researched market trends pertaining to consumer perception of company product
- Responded to client requests by reviewing, analyzing, and resolving their issues regarding export and sales orders
- Generated monthly reports regarding locals and export sales to be reviewed by management
- Coordinated timely deliveries to clients
Sales Coordinator
Athiriver Mining Ltd
01.2007 - 01.2009
- Analyzed and researched market trends pertaining to consumer perception of company product
- Liaison between internal and external contacts to ensure and clarify that exported products reached clients efficiently and effectively
- Generated monthly and weekly sales reports
- Managed and monitored key customer accounts on a daily basis
- Provided daily client services to internal and external customers
Education
Social Media Manager (SMMA)
Latasha James
ONLINE07-2023
Diploma - Digital Marketing
Trios College Business Technology
01.2022
Diploma - Customer Service Management
Institute of Commercial Management
01.2009
Diploma - Sales & Marketing Management
Institute of Commercial Management
01.2008
Certificate - Business Administration
Makini College
01.2003
Skills
- Package handling
- Problem-solving skills
- International shipments
- Workplace safety
- Customer service
- Content creation
- Online reputation management
- Team leadership
- Customer relationship management (CRM)
- Campaign planning
- Competitor analysis
Phonenumbers
647-782-5516, 905-625-4270
Languages
English
Full Professional
Timeline
Digital Marketing Intern
Moto Transportation
11.2022 - 02.2023
Postal Clerk
Canada Post Corporation
01.2014 - Current
Billing Clerk
Production House
01.2013 - 01.2014
Customer Service Representative
Printer Gateway Inc.
01.2010 - 01.2012
Sales Coordinator
Steelmakers Ltd
01.2009 - 01.2010
Sales Coordinator
Athiriver Mining Ltd
01.2007 - 01.2009
Diploma - Customer Service Management
Institute of Commercial Management
Diploma - Sales & Marketing Management
Institute of Commercial Management
Certificate - Business Administration
Makini College
Social Media Manager (SMMA)
Latasha James
Diploma - Digital Marketing
Trios College Business Technology
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