Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
AdministrativeAssistant
JENU MADATHIL JOY

JENU MADATHIL JOY

4 MISTY BROOK CRES, Brampton,Ontario, Canada

Summary

Versatile and achievement-oriented professional with a background at CANADA POST, adept in package handling and problem-solving. Demonstrated success in improving operational efficiency and customer satisfaction. Skilled in maintaining confidentiality and workplace safety, with a strong work ethic and quality control monitoring. Hardworking Aircraft Service Attendant with expertise in inspecting, cleaning and repairing aircraft exteriors. Over 3 years of experience operating service and towing vehicles. Team player with excellent communication and interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Postal Clerk

CANADA POST
11.2016 - Current
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Upsold postal services like insurance and tracking.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Weighed mail and computed pricing amounts.
  • Sorted mail according to size, shape and destination.
  • Set staff schedules to optimized coverage of all areas.
  • Maintained accurate records of incoming and outgoing shipments, contributing to efficient postal operations.
  • Prepared reports to track mail volumes, fees and other related data.
  • Contributed to decreased wait times by quickly serving customers at the counter during high volume periods.
  • Assisted customers with package shipping, ensuring proper labeling and timely delivery.
  • Moved bulk containers and large parcels with forklifts.
  • Added accurate data entry into computer system to complete transactions.
  • Utilized customer service skills to provide exceptional service for repeat clientele.
  • Streamlined postal operations for faster service by accurately weighing packages and calculating postage.
  • Consistently met deadlines even under high-pressure circumstances while maintaining a positive attitude amongst coworkers.
  • Collaborated with team members to maintain a clean and organized work environment, promoting efficiency and safety.

CNC Operator/Machinist Assistant

A's Precision Machining Ltd
05.2014 - 10.2016
  • Properly loaded and unloaded materials in and out of machines.
  • Maintained tight tolerances with design specifications.
  • Adhered to high level of safety by following company rules and regulations to prevent injuries.
  • Moved finished work to correct staging area for disposition.
  • Seamlessly transitioned between various CNC machine types, demonstrating adaptability and versatility as an operator.
  • Supported engineering teams with prototype development, providing feedback on manufacturability and making necessary adjustments to improve part quality.
  • Reduced lead times for projects by implementing efficient scheduling techniques, ensuring timely delivery of high-quality parts to clients.
  • Contributed to continuous improvement initiatives by suggesting process enhancements and implementing new techniques in CNC operation.
  • Inspected finished parts by checking for defects to meet quality standards.
  • Performed daily cleaning to keep machines in good working condition and prolong equipment lifespan.
  • Manually set up machinery, lathes, and grinders.
  • Supported quality control and inspection processes to promote production of quality products.
  • Performed periodic maintenance and repairs on CNC machines.
  • Operated CNC machines to produce components with tight tolerances.
  • Input instructions for machine operations based on specifics of work orders.
  • Followed detailed instructions to accurately produce complex components.
  • Inspected parts to meet customer specifications and quality standards.
  • Maintained shop equipment by checking fluid levels and sanding and cleaning parts.
  • Performed quality checks on products at end of assembly.

MAINTENANCE SUPERVISOR

UNITED TECHNOLOGIES
03.2011 - 02.2014
  • Reduced downtime by quickly diagnosing and repairing issues with machinery, electrical systems, and facility infrastructure.
  • Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
  • Coordinated preventative maintenance schedules, verifying equipment safety and function.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Installation of Water Purification Plants
  • Installation of Wastewater Treatment Plants
  • Solid Waste Management
  • Receive, store, distribute treated water and read distribution flow meters
  • Monitor intake facility, sample and test water and operate water treatment system
  • Operate, maintain, repair and install new pipeline system
  • Operate, maintain and install new wastewater collection systems
  • Receive wastewater, sample and test wastewater and service primary treatment
  • Service secondary treatment systems and tertiary treatment systems
  • Service residuals handling systems and disinfection systems
  • Apply, follow and conform to legislation regulations and by-laws

Cabin Service and Cleaning Attendant

KINGFISHER AIRLINES
05.2007 - 01.2011
  • Enhanced passenger experience by maintaining clean and sanitized cabin environments.
  • Prevented cross-contamination between international flights by using proper chemicals and equipment as per sanitation guidelines.
  • Communicated effectively with team members and supervisors to stay informed on performance expectations, procedural updates, and any other relevant information impacting the cabin cleaning role.
  • Supported airline safety standards with meticulous attention to detail during cabin inspections.
  • Achieved consistent customer satisfaction through diligent adherence to company cleanliness policies.
  • Adapted quickly to changing priorities based on flight schedules or unforeseen circumstances affecting assigned tasks or aircraft availability.
  • Assisted in meeting tight flight schedules by working effectively within a team of fellow cabin cleaners.
  • Ensured timely aircraft turnarounds by efficiently cleaning cabins and restocking supplies.
  • Complied with all safety regulations while handling hazardous materials or working in challenging environments such as confined spaces and heights within aircraft cabins.
  • Reduced the risk of illnesses for passengers by thoroughly disinfecting high-touch surfaces.
  • Maintained accurate documentation of performed work and completed tasks.
  • Mixed and tested cleaning compounds and solutions for compliance with recommended compositions.
  • Safeguarded property assets through diligent maintenance of security procedures when accessing restricted areas for cleaning purposes.
  • Provided support during events or functions, ensuring cleanliness throughout the event space before, during, and after activities took place.
  • Contributed to a hygienic environment by performing thorough cleaning tasks, including sweeping, mopping, vacuuming, and dusting.
  • Enhanced customer satisfaction by maintaining clean and organized facilities.
  • Improved facility appearance by performing deep-cleaning tasks such as shampooing carpets and washing windows.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.

Education

Diploma - ELECTRONICS AND COMMUNICATION

K V G POLYTECHNIC, SULLIA D K
KARNATAKAINDIA,
04-2000

High School Diploma -

KERALA INSTITUTE OF ENGINEERING
Cochin,Kerala,India
03-1995

Skills

  • Package handling
  • Problem-solving skills
  • International shipments
  • Workplace Safety
  • Strong Work Ethic
  • Flexible schedule availability
  • Maintaining confidentiality
  • Efficient Cleaning Techniques
  • Proper waste disposal
  • Chemical Handling
  • Waste disposal
  • Record Keeping Abilities
  • Quality control monitoring

Languages

English
Native or Bilingual
Hindi
Limited Working
Tamil
Professional Working
Malayalam
Native or Bilingual

Certification

  • Licensed DRIVING - 8YEARS in canada post
  • Transportation of Dangerous Goods Training - CANADA POST

Timeline

Postal Clerk

CANADA POST
11.2016 - Current

CNC Operator/Machinist Assistant

A's Precision Machining Ltd
05.2014 - 10.2016

MAINTENANCE SUPERVISOR

UNITED TECHNOLOGIES
03.2011 - 02.2014

Cabin Service and Cleaning Attendant

KINGFISHER AIRLINES
05.2007 - 01.2011

Diploma - ELECTRONICS AND COMMUNICATION

K V G POLYTECHNIC, SULLIA D K

High School Diploma -

KERALA INSTITUTE OF ENGINEERING

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