ZAMORA LEACH
Calgary,Canada
Summary
Experienced hospitality professional with a track record of leadership, communication, and problem-solving skills. Seeking a position to leverage my expertise and contribute to company growth. Confident in my ability to make a positive impact and excel in a dynamic, fast-paced environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Optometrist Assistant
Apex Optometry
01.2024 - 10.2024
- Maintained a clean and organized workspace
- Performed preliminary testing
- Made minor repairs for customers
- Assisted with frame selection process
- Operated laboratory equipment
- Scheduled appointments and managed follow-up communications
- Found solutions during network failures to ensure business ran as usual
Bartender/Server
The Pasta Factory
09.2023 - 10.2024
- Served high customer volumes during special events, nights, and weekends
- Cash handling duties
- Efficiently opened or closed the bar
- Contributed to a positive work environment through effective teamwork and communication
- Maintained a clean and organized workspace
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Trained new bartenders on proper procedures
- Effectively operated the POS system
Store Associate/Model
Ad Hoc Clothing Boutique
10.2022 - 09.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean, safe, well-stocked and organized shopping environment
- Remained focused, motivated and professional throughout long shoots and events.
- Collaborated effectively with fellow models, photographers, and stylists to create cohesive and successful projects.
- Gained exposure by modeling for local boutiques and designers, ultimately increasing their sales.
Server
The Hooded Merganser
09.2023 - 06.2024
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Efficiently performed opening and closing duties
- Maintained a clean and orderly dining area for an enjoyable guest experience
- Addressed customer complaints or concerns professionally
Supervisor
JAK'S Beer Wine Spirit
07.2021 - 09.2023
- Greet guests upon arrival in a friendly and professional manner
- Provide quality recommendations based on customer needs
- Lead shift in a fast-paced environment while meeting sales targets and goals
- Trained new hires according to standard procedures
- Received deliveries and processed invoices
- Stayed up to date with current offerings
- ID individuals under the age of 35, as required by BC law
- Responded to inquiries and addressed customer concerns
Assistant Manager
KFC · Taco Bell
02.2017 - 05.2022
- Lead shift in a fast-paced environment, while maintaining team morale and efficiency
- Created the schedule according to the needs of the store and staff
- Managed weekly inventory and the ordering of new products for the store
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed customer complaints and provided satisfactory resolutions to issues
- Trained employees on various stations including supervising positions
- Maintained a clean, safe, and organized restaurant environment
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes
Education
Criminal and Social Justice Diploma -
Okanagan College
Penticton, BC06-2020
Skills
- Computer Literacy
- Customer Service
- Cash Handling
- Strong multitasking
- Orientation and training
- Verbal and written communication
- Team motivation
- Problem solving
Certification
- WSET Level 2 Award in Wines
- Food Safe Level 1
- Serving it Right BC
- Proserve
Timeline
Optometrist Assistant
Apex Optometry
01.2024 - 10.2024
Bartender/Server
The Pasta Factory
09.2023 - 10.2024
Server
The Hooded Merganser
09.2023 - 06.2024
Store Associate/Model
Ad Hoc Clothing Boutique
10.2022 - 09.2024
Supervisor
JAK'S Beer Wine Spirit
07.2021 - 09.2023
Assistant Manager
KFC · Taco Bell
02.2017 - 05.2022
Criminal and Social Justice Diploma -
Okanagan College
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