Visva Ahir
Waterloo,Ontario
Overview
4
4
years of professional experience
Work History
Optometrist Assistant
Lens master
08.2024 - Current
- Detailed and recorded patient histories in electronic medical records
- Educated patients on the proper use of their medication
- Communicated with physicians and other nurses regarding any medical concerns.
- Developed relationships with new staff members, and assisted existing staff members in their career development
- Offered strong customer service skills, keeping customers satisfied and increasing sales.
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
- Performed manual testing to deliver quality assurance and ensure the integrity of solutions in the hands of customers
- Analyzed customer feedback to identify trends and implement service improvements.
- Conducted product demonstrations to showcase features, benefits, and value propositions to potential customers.
- Completed call documentation while speaking with customers.
Human Resources- L1
Amazon fulfillment center
08.2023 - 07.2024
- Updated employee handbooks and employee handbook review documents
- Developed a career advancement program focused on employee satisfaction and retention
- Advised managers on effective employee performance management
- Created, maintained, and updated employee job descriptions
- Maintained a comprehensive database of employee and contractor information
- Welcomed and supported candidates by handling inquiries and concerns in person, by phone, and through email with professionalism and care.
- Managed a multi-line phone system to coordinate both internal and external communications efficiently
- Assisted with the recruitment process by pre-screening applicants, scheduling interviews, and conducting initial phone assessments
- Made outbound recruitment calls to engage potential candidates and promote available opportunities
- Created job postings and social media content using Meta Business Suite to support hiring campaigns
- Maintained positive client relationships by responding promptly to service requests and inquiries
- Performed accurate data entry, organized digital and physical files, and ensured up-to-date records.
Food and Safety Supervisor
Little Caesars Pizza
07.2021 - 07.2023
- Train food handlers in safe food handling practices.
- Supervise staff to ensure hygiene standards are maintained (e.g., hand washing, proper storage, cleaning).
- Conduct refresher training when necessary.
- Make sure all staff follow personal hygiene protocols, wear clean uniforms, gloves, and hairnets.
- Monitor and enforce proper cleaning and sanitization of equipment and surfaces.
- Maintain records of temperature checks, cleaning schedules, pest control, and food deliveries.
- Ensure proper labeling and dating of food items.
- Monitor expiry dates and prevent the use of spoiled or expired food.
Education
chemical laboratory technician - Chemistry
Durham College
Oshawa, Ontario04.2021
Skills
- Customer service
- Communication skills
- Leadership
- Time management
- Bilingual
- Computer literacy
- Microsoft excel
- Microsoft word
- Social media usage
- Social media and promotions
- Social media awareness
- Customer engagement
- Sales management
- Negotiation
- Sales presentations
- Product description
- Relationship building
- Complaint resolution
- Payment processing
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Paperwork processing
- Appointment scheduling
- Order processing
- Documentation
- Administrative support
- Microsoft Office Suite
- Microsoft PowerPoint
- Data collection
- Customer relationship management (CRM)
Languages
English
Full Professional
Spanish
Limited Working
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Optometrist Assistant
Lens master
08.2024 - Current
Human Resources- L1
Amazon fulfillment center
08.2023 - 07.2024
Food and Safety Supervisor
Little Caesars Pizza
07.2021 - 07.2023
chemical laboratory technician - Chemistry
Durham College
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