ZAMA THELMA IRIS
Ottawa,ON
Summary
Seeking a job opportunity to make a significant contribution as either a customer service representative or other job position as required and contribute towards the success of the company. My education, skills, personality, and experience make me a good fit for this job opportunity.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Customer service representative
Hani Cheba
Toronto , ON
01.2022 - 12.2022
- Alight solutions
- Handling a high volume of inbound calls from our clients’ employees to answer questions, provide education, and financial issues related to their health care benefits, retirement savings and retirement
- Processing transactions such as health enrollments, tax and direct deposit updates, retirement withdrawals or contributions, and retirement elections
- Assisting the caller in navigating the system website
- Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Independent Beauty Consultant
Mary Kay
01.2020 - 01.2022
- Demonstrating and representing Mary Kay products to variety and diversified customers maintaining customer loyalty
- Making sales through phone calls and emails
- Identifying and developing solutions for various customer issues through superior customer service
- Approaching potential customers and new members over the phone and communicating promotional offers to increase revenue
- Working alone as well as part of a team to make sales and host events.
Customer Service Representative
MTN Cameroon
01.2018 - 01.2020
- Opened and maintained customer accounts by recording account information
- Maintained financial accounts of customers as per needs
- Recommended potential products and services to management by collecting client’s information and analyzing customer’s needs
- Prepared product or service reports by collecting and analyzing customer information
- Contributed to team efforts by accomplishing related results as required
- Generated sales leads and assisted in building sustainable relationships.
Customer Service Representative
Mahima Supermarket Cameroon
01.2017 - 01.2018
- Interacted with customers to provide an excellent customer service experience
- Worked on inventory of the supermarket, stocking shelves with products
- Directed customers in need of assistance instore.
Education
High school Diploma - undefined
College of Arts and Science, NESCAS
01.2016 - 01.2018
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St Albert Comprehensive College
01.2010 - 01.2015
Skills
Patient, goal oriented, ability to work alone and under pressure, time management skillsAnalytical and Problem-solving skills, critical thinkingGood memory, detail oriented, adaptability and hard working
Complaint resolution
Receiving support
Timeline
Customer service representative
Hani Cheba
01.2022 - 12.2022
Independent Beauty Consultant
Mary Kay
01.2020 - 01.2022
Customer Service Representative
MTN Cameroon
01.2018 - 01.2020
Customer Service Representative
Mahima Supermarket Cameroon
01.2017 - 01.2018
High school Diploma - undefined
College of Arts and Science, NESCAS
01.2016 - 01.2018
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St Albert Comprehensive College
01.2010 - 01.2015