Zalak Vakil
Surrey,Canada
Summary
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrative Officer
Royale Orchid Tours & Holidays
Surrey, Canada
11.2022 - 10.2025
- Managed accounting functions in QuickBooks Online, including invoicing and payroll processing.
- Coordinated daily office administration to enhance operational efficiency.
- Prepared travel itineraries, proposals, and client presentations to support business development.
- Handled customer inquiries via phone, email, and in person while ensuring high service standards.
- Assisted with operating budgets and expense reconciliation to maintain financial accuracy.
- Trained new administrative staff, providing ongoing support and guidance for successful integration.
- Processed invoices and vendor payments accurately within established timelines.
- Organized team meetings to facilitate communication and collaboration among staff.
Career Break - Maternity Leave
07.2021 - 10.2022
- Took a planned career break for childcare and family responsibilities; returning to work with renewed focus and commitment.
Administrative assistant
E-Tech Telecom (Shaw Business Authorized Partner)
Surrey, Canada
05.2021 - 07.2021
- Oversaw internal communications through calls, reports, and memos.
- Scheduled meetings, maintained calendars, and documented meeting minutes.
- Supervised administrative staff while delivering operational support to management.
- Maintained organized filing systems, monitored inventory levels, and reconciled expenses.
Sales Associate (Part-Time)
Hudson's Bay Company
Vancouver, Canada
11.2019 - 02.2021
- Delivered high-quality customer service and supported sales operations.
- Maintained product knowledge, promotions, and exchange policies.
- Created visual displays and managed overstock and inventory flow.
- Applied upselling techniques and built long-term customer relationships.
Front desk receptionist/Hospital Pharmacist
Kalyani Maternity Hospital
Ahmedabad, India
04.2017 - 07.2019
- Counseled patients on medication usage, dosage, and safety.
- Provide reception services by performing duties such as operating phone, register new patients, booking appointments, follow up on orders regarding tests, prescriptions, answer routine inquiries and provide answers regarding routine inquiries.
- Receive visitors, determine whether an emergent situation exists. Contact other hospitals/ organization to obtain information as required.
- Type correspondence, reports and documents using word software.
- Make and distribute brochures for distribution to the patients.
- Collect data into computerised systems and ensure the data is up to date.
- Set up and maintain client administrative filling system. Create labelling files, developing forms and filling.
- Managed pharmacy inventory, supplier coordination, and cost control.
- Ensured regulatory compliance and accurate medical record are accurate.
- Handle related equipments
Front desk receptionist/Staff Pharmacist
Nilkanth Medical Store
Surat, India
06.2014 - 09.2016
- Dispensed medications and provided patient consultations to improve healthcare delivery.
- Monitored medical and pharmaceutical equipment levels, ordering necessary supplies.
- Maintained inventory of office supplies by processing requisitions for approval.
- Cleaned and organized medical equipment according to established protocols.
- Coordinated meetings by booking rooms, sending invitations, and preparing notices.
- Operated office equipment and performed minor maintenance to ensure functionality.
- Reviewed prescriptions and collaborated with physicians on effective treatment plans.
- Maintained accurate patient records to uphold medication safety standards.
Education
Master of Science - Administrative Science
Fairleigh Dickinson University
Vancouver, CanadaBachelor of Pharmacy - B.Pharm
Gujarat Technological University
Gujarat, IndiaSkills
- Office administration and management
- Patient registration and appointment booking
- Meeting coordination
- Billing and invoicing procedures
- QuickBooks and Microsoft Office proficiency
- Travel arrangements
- Customer service excellence
- Effective communication skills
- Organizational skills
- Typing speed of 50 WPM
- Medical terminology expertise
- Physical capability
- Inventory control
- Budgeting and expense reconciliation
- Documentation skills
- Written and verbal communication proficiency
- Time management strategies
- Multitasking abilities
- Training and development support
Certification
• CPR, AED & First Aid Certified
Human anatomy and Medical Terminology Fundamentals
• Student-Industry Interaction Program - QUE Pharma Pvt. Ltd. (QA & QC of Drugs)
• National Conference on Challenges & Opportunities in Pharma Research - RK University
• Refresher Course for Registered Pharmacists - LM College of Pharmacy
Human anatomy and Medical Terminology Fundamentals
• Student-Industry Interaction Program - QUE Pharma Pvt. Ltd. (QA & QC of Drugs)
• National Conference on Challenges & Opportunities in Pharma Research - RK University
• Refresher Course for Registered Pharmacists - LM College of Pharmacy
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Administrative Officer
Royale Orchid Tours & Holidays
11.2022 - 10.2025
Career Break - Maternity Leave
07.2021 - 10.2022
Administrative assistant
E-Tech Telecom (Shaw Business Authorized Partner)
05.2021 - 07.2021
Sales Associate (Part-Time)
Hudson's Bay Company
11.2019 - 02.2021
Front desk receptionist/Hospital Pharmacist
Kalyani Maternity Hospital
04.2017 - 07.2019
Front desk receptionist/Staff Pharmacist
Nilkanth Medical Store
06.2014 - 09.2016
Master of Science - Administrative Science
Fairleigh Dickinson University
Bachelor of Pharmacy - B.Pharm
Gujarat Technological University