Kim Brackenbury
Hemet
Summary
Dedicated administrative professional with extensive experience coordinating communications, managing high-volume calls, scheduling operations, and maintaining accurate records in fast-paced environments. Skilled at multitasking, prioritizing urgent situations, and communicating effectively with staff, drivers, medical personnel, and the public. Experienced in transportation coordination, office management, and case management with a strong ability to remain calm under pressure, handle confidential information, and support efficient daily operations. Seeking to apply strong organizational, communication, and problem-solving abilities in a police dispatcher role.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work History
Administrative Assistant for transportation Compan
HBX LLC
Temecula
10.2025 - Current
- Managed daily office operations and maintained organized filing systems.
- Responded to inquiries via phone and email with professionalism.
- Developed and implemented office procedures to enhance efficiency.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Assisted dispatch team with communication between drivers and customers
- Coordinated driver schedules, route assignments, and transportation updates
Office Manager / Case Management Coordinator
Vitality Integrated Wellness
Temecula
09.2007 - 10.2025
- Managed daily operations and scheduling for wellness services and staff.
- Coordinated patient appointments and maintained accurate medical records.
- Oversaw inventory management of office supplies and wellness products.
- Implemented office procedures to enhance efficiency and workflow.
- Trained and mentored administrative staff in best practices and policies.
- Facilitated communication between healthcare providers and patients effectively.
- Maintained filing system for records, correspondence and other documents.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Coded and entered daily invoices with in-house accounting software.
- Provided training to new hires on office policies and procedures
- Managed case files and maintained accurate confidential patient records in compliance with HIPAA regulations
- Processed insurance information, billing support, and documentation requests
- Acted as liaison between patients, medical providers, specialists, and insurance companies
- Resolved patient concerns professionally while maintaining high customer service standards
- Office
Education
Medical Billing - Medical Billing
U.S. College of Health And Human Services
Carlsbad, CA 10.2020 - 05.2021
Skills
- Data entry
- Office Administration Management
- Transportation & Logistics Support
- Medical Office Operations
- Driver & Staff Scheduling
- Customer Service & Client Relations
- Data Entry & Recordkeeping
- Billing & Invoicing
- HIPAA & Confidential Documentation
- Microsoft Office Suite, One Drive, Medical EHR softwares
- Multitasking & Problem Solving
References
References available upon request.
Timeline
Administrative Assistant for transportation Compan
HBX LLC
10.2025 - Current
Medical Billing - Medical Billing
U.S. College of Health And Human Services
10.2020 - 05.2021
Office Manager / Case Management Coordinator
Vitality Integrated Wellness
09.2007 - 10.2025