Zaki Ahmad Amiri
Calgary
Summary
Dynamic manager with a proven track record at Tawakh Panjshir Property Dealer, excelling in customer service and team leadership. Enhanced operational efficiency through effective conflict resolution and time management strategies, fostering a motivated workforce. Skilled in multilingual communication, ensuring high-quality service delivery and strong client relationships.
Overview
6
6
years of professional experience
Work History
Manager
Tawakh Panjshir Property Dealer
03.2020 - 09.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
Manager on Duty
Ahmadyar Oil Station
01.2018 - 11.2019
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Improved team productivity by implementing efficient scheduling and task delegation processes.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
Ustad Atta Mohammad Noor
Afghanistan 12-2014
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Conflict resolution
- Multilingual - Farsi and English
Timeline
Manager
Tawakh Panjshir Property Dealer
03.2020 - 09.2023
Manager on Duty
Ahmadyar Oil Station
01.2018 - 11.2019
High School Diploma -
Ustad Atta Mohammad Noor
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