Zakaria Aouidat
Montreal,QC
Summary
As a certified cybersecurity professional with extensive academic training and significant experience in the banking sector, I recently obtained the CompTIA Security+ certification. This certification validates my skills and understanding of the fundamental principles of cybersecurity, as well as my ability to implement effective measures to protect information systems against threats and vulnerabilities. My career path demonstrates my ongoing commitment to improving information security and my determination to stay updated with the best practices and latest technologies in the cybersecurity field.
Overview
10
10
years of professional experience
Work History
Owner and Manager
Import & Export Aoui
01.2020 - 07.2022
- As owner and manager of Import & Export Aoui, I managed a company specializing in import and export, assuming a wide range of responsibilities to ensure successful operations
- Complete management : Supervision of all import and export activities, from logistics planning to the execution of financial transactions
- International Negotiations : Working with international partners and suppliers, negotiating terms and conditions to secure mutually beneficial agreements
- Regulatory Compliance : Constant monitoring of compliance with customs, safety and international trade regulations
- Logistics : planning and management of supply chains, including transport and customs clearance
- Budget management : Responsible for the company's financial management, including expense tracking, budgeting and cost management.
Everyday Banking Associate
BMO
01.2018 - 07.2019
- Problem Solving: Diagnose and resolve technical issues encountered by customers when using online services or ATMs, following established procedures and using appropriate troubleshooting tools.
- Technical Support: Unlocking online accounts, assisting customers with password resets and security questions remotely, or unlocking their card.
- Service Request Processing by submitting tickets.
- Addressing daily banking needs.
- Enhancing customer experience.
Dispute and Credit Specialist
CIBC
01.2016 - 11.2017
- Utilization of AS-400 and TSYS tools: Processing dispute requests and providing support for opening dispute or credit increase cases.
- Handling credit requests and increases.
- Proficient in TSYS, Customer Connect, and Microsoft Office.
Assistant Manager
Voxdata
03.2015 - 01.2016
- Management of customer tickets for problems related to
transponder or to unlock their online account by
calling and giving them the necessary support. - managing the waiting incoming calls
- Employee break management
Accounts receivable
Agence de Recouvrement NCO, Bell Alliant
01.2014 - 02.2015
- Inbound and outbound call management for customer accounts
- Office tasks and payment arrangements
- Account processing and suspension if necessary
Customer Service Representative
Atelka, Fido
06.2012 - 09.2012
- Helping customers with their telephone needs
- Modification of customer files
- Follow-up on cases created
Education
CompTia Security+ (SY-701)
Applied in Cybersecurity
McGill University
Montreal, QCCybersecurity Certified (CC)
ISC
Compliance Framework And System Administration.
IBM
Ntroduction To Splunk Security Essentials.
Splunk (Online)
Certificate in Introduction To Splunk Enterprise.
Splunk
Skills
- Cybersecurity Knowledge: ISO 27001, NIST, PCI DSS, GDPR, HIPAA, CIA triad
- Comprehensive understanding of fundamental cybersecurity principles
- Risk analysis and vulnerability identification
- Implementation of security measures such as encryption and firewalls
- Effective management of security incidents
- Compliance with information security regulations
- Development of security policies and risk management procedures
- Effective communication on cybersecurity issues
- Technical Skills (Basic Level): Kali Linux, Ubuntu, Wireshark, VMware, Azure, Microsoft Office, Splunk, etc
- Communication Skills: Time management, Conflict resolution, Attention to detail, Team leadership
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Owner and Manager
Import & Export Aoui
01.2020 - 07.2022
Everyday Banking Associate
BMO
01.2018 - 07.2019
Dispute and Credit Specialist
CIBC
01.2016 - 11.2017
Assistant Manager
Voxdata
03.2015 - 01.2016
Accounts receivable
Agence de Recouvrement NCO, Bell Alliant
01.2014 - 02.2015
Customer Service Representative
Atelka, Fido
06.2012 - 09.2012
CompTia Security+ (SY-701)
Applied in Cybersecurity
McGill University
Cybersecurity Certified (CC)
ISC
Compliance Framework And System Administration.
IBM
Ntroduction To Splunk Security Essentials.
Splunk (Online)
Certificate in Introduction To Splunk Enterprise.
Splunk
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