Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
CustomerServiceRepresentative

Zakaria Aouidat

Montreal,QC

Summary

Certified cybersecurity professional with extensive university education and a strong background in the banking sector. I have acquired fundamental technical skills and earned certifications in compliance and system administration. My career reflects my ability to resolve complex issues, attention to detail, and unwavering commitment to enhancing information system security.

Overview

10
10
years of professional experience
4
4
Certification

Work History

Owner and Manager

Import & Export Aoui
01.2020 - 07.2022
  • As owner and manager of Import & Export Aoui, I managed a company specializing in import and export, assuming a wide range of responsibilities to ensure successful operations
  • Complete management : Supervision of all import and export activities, from logistics planning to the execution of financial transactions
  • International Negotiations : Working with international partners and suppliers, negotiating terms and conditions to secure mutually beneficial agreements
  • Regulatory Compliance : Constant monitoring of compliance with customs, safety and international trade regulations
  • Logistics : planning and management of supply chains, including transport and customs clearance
  • Budget management : Responsible for the company's financial management, including expense tracking, budgeting and cost management.

Everyday Banking Associate

BMO
01.2018 - 07.2019
  • Assist customers with Technical support to unlock online accounts, resetting their password and security questions remotely, or unlock their card
  • Processing service requests by sending tickets
  • Meeting day-to-day banking needs
  • Improving the customer experience

Dispute and Credit Specialist

CIBC
01.2016 - 11.2017
  • Support for the opening of litigation files related to credit disputes or credit increases
  • Processing credit applications and increases
  • Knowledge of Tysys, Customer Connect and Microsoft Office

Assistant Manager

Voxdata
03.2015 - 01.2016
  • Management of customer tickets for problems related to
    transponder or to unlock their online account by
    calling and giving them the necessary support.
  • managing the waiting incoming calls
  • Employee break management


Accounts receivable

Agence de Recouvrement NCO, Bell Alliant
01.2014 - 02.2015
  • Inbound and outbound call management for customer accounts
  • Office tasks and payment arrangements
  • Account processing and suspension if necessary

Customer Service Representative

Atelka, Fido
06.2012 - 09.2012
  • Helping customers with their telephone needs
  • Modification of customer files
  • Follow-up on cases created

Education

Applied in Cybersecurity

McGill University
Montreal, QC

Cybersecurity Certified (CC)

ISC

Compliance Framework And System Administration.

IBM

Ntroduction To Splunk Security Essentials.

Splunk (Online)

Certificate in Introduction To Splunk Enterprise.

Splunk

Skills

  • Cyber security knowledge: ISO 27001, NIST, PCID, GDPR, HIPAA,CIA triad
  • Technical skills (basic level): Kali Linux, Ubuntu, Wireshark, VMware, Azure, Microsoft, Office, Splunk, etc
  • Communication skills: time Management, conflict Resolution, attention to detail, Team leadership

Certification

McGill University Certificate in Applied Cyber Security. ISC ISC Certification ( CC ): Cybersecurity Specialization in security operations, access control concepts, security principles, BC incident management, disaster recovery concepts and network security. IBM Compliance framework and system administration Splunk Certificate of Introduction to Splunk Security Essent Splunk

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Owner and Manager

Import & Export Aoui
01.2020 - 07.2022

Everyday Banking Associate

BMO
01.2018 - 07.2019

Dispute and Credit Specialist

CIBC
01.2016 - 11.2017

Assistant Manager

Voxdata
03.2015 - 01.2016

Accounts receivable

Agence de Recouvrement NCO, Bell Alliant
01.2014 - 02.2015

Customer Service Representative

Atelka, Fido
06.2012 - 09.2012

Applied in Cybersecurity

McGill University

Cybersecurity Certified (CC)

ISC

Compliance Framework And System Administration.

IBM

Ntroduction To Splunk Security Essentials.

Splunk (Online)

Certificate in Introduction To Splunk Enterprise.

Splunk
Zakaria Aouidat