ZAIRA FLORES
Santa Maria
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and eager to support students, families and communities through strong communication, organization, and empathy.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Manager
Metro by T-Mobile
10.2025 - Current
- Supervise daily store operations while ensuring exceptional customer service.
- Train, coach, and support new team members.
- Assist individuals and families by explaining services and providing personalized recommendations.
- Resolve customer concerns with professionalism and empathy.
- Manage inventory, cash handling, scheduling, and operational reports.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Mobile Associate
Metro by T-Mobile
06.2021 - 10.2025
- Guided customers in selecting products, services, and account options to enhance their experience.
- Resolved billing, device, and account concerns.
- Built trusting relationships through bilingual customer service.
- Maintained accurate records and supported daily operations.
Server
La Michoacana
03.2019 - 05.2021
- Delivered friendly customer service in fast-paced environment, enhancing customer satisfaction.
- Processed orders and payments accurately, ensuring efficient service flow.
Education
Associate of Arts - Science
Allan Hancock College
08.2016 - 06.2020
Skills
- Customer Service
- Bilingual (English & Spanish)
- Effective Communication
- Relationship Building
- Problem solving
- Family & Community Engagement
- Teamwork & Collaboration
- Organization & Time Management
- Leadership
- Problem-Solving
Timeline
Manager
Metro by T-Mobile
10.2025 - Current
Mobile Associate
Metro by T-Mobile
06.2021 - 10.2025
Server
La Michoacana
03.2019 - 05.2021
Associate of Arts - Science
Allan Hancock College
08.2016 - 06.2020