Zainab Yusuph
Winnipeg,Manitoba
Summary
Dedicated support worker offering years of counseling and crisis intervention expertise with a comprehensive background in social services and family mediation support , as well as strong interpersonal, organizational and computer skills. Able to build client rapport and assesses needs to provide appropriate resources.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Family Support Worker
Rapid Care Services
London, United Kingdom
03.2021 - 10.2023
- Enhanced family stability by providing comprehensive support and resources tailored to individual needs
- Facilitated successful reunification of families by diligently working towards resolution of underlying challenges.
- Facilitated group activities that fostered social interaction among residents within assisted living communities.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Contributed significantly towards client success stories by implementing customized support plans based on each individual.
- Promoted healthy communication within families by mediating conflicts and facilitating open discussions.
- Strengthened families' resilience through crisis intervention and counseling and referral services.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Maintained accurate case documentation, ensuring timely reporting to supervisors and compliance with agency requirements.
Client Service Representative
Wales White Projects Limited
London, United Kingdom
10.2016 - 01.2021
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Communicated with clients regarding account services, statements, and balances.
- Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
- Offered personalized solutions to meet customer requirements and close sales.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained accurate record-keeping with proactive attention to client information updates.
Education
MSc - Sociology: Sociology
University of Ilorin - Ilorin
06.2016
BSc - Sociology: Sociology
University of Ilorin-Ilorin
07.2011
Skills
- Behavioral support
- Family support
- Effective communication
- Conflict resolution
- Client documentation
- First aid knowledge
- Professional boundaries
- Client Advocacy
- Care plan intervention
- Multicultural Sensitivity
- Crisis Intervention
- Organizational Skills
Languages
English
Full Professional
Certification
- Mental Health Studies- Suicide , Violent Behaviour and Substance Abuse
- CPR, AED and First Aid
Timeline
Family Support Worker
Rapid Care Services
03.2021 - 10.2023
Client Service Representative
Wales White Projects Limited
10.2016 - 01.2021
MSc - Sociology: Sociology
University of Ilorin - Ilorin
BSc - Sociology: Sociology
University of Ilorin-Ilorin