Zainab Sayeed Noman

• Responded to customer inquiries by phone and email, documenting requests in CRM systems to ensure accurate tracking.
• Coordinated with internal teams to resolve service issues, following up with customers to confirm resolution.
• Resolved customer inquiries efficiently, enhancing overall satisfaction and retention rates.
• Managed order processing using CRM software, ensuring timely and accurate fulfillment.
• Trained new team members on customer service protocols and company policies.
• Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
• Managed high-volume call queues while maintaining service quality standards.

• Registered children, teens, and adults for the TD Summer Reading Club and assisted patrons with library services, technology, and general inquiries
• Delivered circulation and customer service support, including checkouts, returns, holds, library card registrations, renewals, and replacements
• Processed courier materials, completed shelf reading, and prepared items for patron pickup to ensure timely access to resources
• Processed courier materials, completed shelf reading, maintained collections, and prepared requested items for patron pickup
• Reviewed vendor resources for children’s, teen, adult, multicultural, manga, and graphic-novel materials to enhance collection development
• Updated mobile hotspots and maintained games and equipment to support lending collections and enhance community-focused services
• Assisted in planning and executing community outreach programs to enhance patron engagement.
• Supported library staff in daily operations, ensuring efficient service delivery and organization of resources.

• Assisted with daily branch operations, facilitating circulation support, shelving, holds processing, and collection maintenance to ensure smooth library functioning
• Provided friendly directional, technological, and basic information assistance to patrons, enhancing their library experience and access to resources
• Supported library programs through room setup, participant assistance, and cleanup, contributing to successful program execution and patron engagement
• Supported library programs through room setup, participant assistance, and cleanup
• Acquired practical skills in library operations with public library workflows, customer service, and community-focused service delivery.
• Conducted research to improve collection development based on community interests and trending topics.

• Assisted customers in busy retail setting, resolved inquiries to enhance customer satisfaction, and processed transactions and returns efficiently.
• Maintained organized displays to improve product visibility and collaborated with colleagues on daily operations to streamline workflow.
• Delivered exceptional customer service, enhancing overall shopping experience and fostering brand loyalty.
• Utilized POS systems to process transactions efficiently, ensuring accuracy in cash handling and inventory management.
• Assisted in visual merchandising, maintaining store presentation standards and aligning with brand guidelines.
• Exceeded sales targets through effective product knowledge and personalized recommendations to customers.
• Delivered exceptional customer service, ensuring a positive shopping experience and fostering customer loyalty.

• Assisted customers in locating merchandise while ensuring accurate stock placement and organized displays.
• Directed team performance and coordinated customer engagement strategies to drive achievement of sales targets.
• Trained and mentored new associates on product knowledge and customer service best practices.
• Planned visual merchandising layouts, arranged product placement, and maintained display standards to enhance product visibility and drive sales.
• Arranged merchandise displays according to seasonal trends to improve store presentation and support sales objectives.

Expected Graduation