Zainab Bosude
Edmonton,AB
Summary
Accomplished Customer Service Representative with a proven track record, excelling in complaint resolution and customer retention through empathetic, active listening and advanced data entry skills. Strong ability to enhance customer satisfaction and loyalty, significantly reducing wait times and fostering strong client relationships.
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Autocentric Garage
08.2019 - 03.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Coordinate with different departments within the company to ensure proper handling of requests.
- Demonstrate exceptional call handling skills, including active, listening and empathetic communication, to reassure and assist customers.
- Arrange service appointments and provide follow-up support to customers.
- Cultivate strong customer relationships by providing tailored solutions.
- offer technical assistance for the installation, operation and upkeep of products.
- Ensure accurate data entry using designated sofware.
Education
High School Diploma -
Lagos State Civil Service Model College
Ikorodu, Lagos, Nigeria05.2000
Skills
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
- Computer Proficiency
- Customer Relations
- Problem Resolution
- Critical Thinking
- Complaint Handling
- Client Relations
- Product and service solutions
- Data Collection
Languages
English
Full Professional
Timeline
Customer Service Representative
Autocentric Garage
08.2019 - 03.2024
High School Diploma -
Lagos State Civil Service Model College
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