Zainab Ashraf
Winnipeg,Canada
Summary
Dynamic Trust Compliance Officer with extensive experience at Canada Revenue Agency, excelling in financial data analysis and compliance. Proven track record in resolving discrepancies and enhancing customer relationships through effective communication. Skilled in credit risk assessment and conflict resolution, ensuring adherence to regulations while delivering exceptional service.
Overview
6
6
years of professional experience
Work History
Trust Compliance Officer
Canada Revenue Agency
Winnipeg, Manitoba
09.2023 - 06.2025
- Reviewed and prioritized complex taxpayer files, ensuring compliance with financial regulations and timelines.
- Conducted in-depth account analysis, and resolved discrepancies through investigative research.
- Handled sensitive client data while ensuring accuracy and confidentiality in accordance with CRA protocols.
• Assessment, Account & Benefits Processing Office
Canada Revenue Agency
Winnipeg, MB
02.2022 - 04.2025
- Accurately resolved taxpayer benefit inquiries through diligent validation of financial data.
- Supported audit processes by reconciling payments and maintaining thorough documentation.
- Provided clear explanations to taxpayers regarding their benefits and eligibility.
- Responded to inquiries related to COVID-19 benefits, ensuring prompt assistance.
- Verified correctness of file completion in diverse workflows and activities.
Customer Care Advisor
Bank of Nova Scotia
Toronto, Ontario
08.2021 - 02.2022
- Assisted clients with overdue accounts, and recommended appropriate credit solutions.
- Educated clients on student benefits and financial products, including credit cards and lines of credit.
- Promoted digital banking tools, and resolved technical issues related to deposits and fund transfers.
Easy line Specialist
TD Canada Trust
Markham, Ontario
01.2020 - 04.2021
- Opened and serviced personal and cross-border accounts, including checking, savings, TFSAs, and USD accounts.
- Investigated fraudulent transactions, and submitted detailed reports to the senior fraud department.
- Provided personalized financial advice, and processed credit line limit increases and repayments.
Financial Services Representative
Gatestone & Co
Toronto, Ontario
08.2019 - 01.2020
- Negotiated repayment terms, and managed collections on delinquent credit card accounts.
- Analyzed financial documents and ensured compliance with internal credit guidelines.
- Achieved high success rates in outbound collections through empathetic client communication.
Financial Services Representative
Centennial College
Toronto, Ontario
05.2019 - 08.2019
- Managed student financial records, and assisted in processing institutional financial services.
- Maintained data integrity, and provided support in financial reporting and administration.
Education
Diploma - Business Accounting
Centennial College
Toronto, ON08.2025
Advance Diploma - Business Administration-Human Resource
Centennial College
Toronto, ON04.2023
Certification - Business Foundation
Centennial College
Toronto, ON04.2018
Bachelor of Arts - Arts
University of Punjab
Pakistan01.2016
Skills
- Credit risk assessment
- Financial data analysis
- Customer relationship management
- Compliance and regulatory knowledge
- Risk mitigation strategies
- Loan processing and credit products
- Conflict resolution and problem-solving
- MS Office (Excel, Word, PowerPoint, Outlook)
References
References available upon request.
Timeline
Trust Compliance Officer
Canada Revenue Agency
09.2023 - 06.2025
• Assessment, Account & Benefits Processing Office
Canada Revenue Agency
02.2022 - 04.2025
Customer Care Advisor
Bank of Nova Scotia
08.2021 - 02.2022
Easy line Specialist
TD Canada Trust
01.2020 - 04.2021
Financial Services Representative
Gatestone & Co
08.2019 - 01.2020
Financial Services Representative
Centennial College
05.2019 - 08.2019
Diploma - Business Accounting
Centennial College
Advance Diploma - Business Administration-Human Resource
Centennial College
Certification - Business Foundation
Centennial College
Bachelor of Arts - Arts
University of Punjab
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