Zainab Al-Fatlawi
Edmonton,Canada
Summary
Dynamic and dedicated professional with extensive experience in hospitality, notably at Zula Kitchen & Wine Bar. Proven leadership in guest management and team collaboration, enhancing dining experiences through expert wine knowledge and attentive service. Committed to food safety and customer satisfaction, consistently resolving concerns to foster a welcoming environment.
Overview
14
14
years of professional experience
Work History
Supervisor
Zula Kitchen & Wine Bar
07.2025 - Current
- Facilitated engaging wine tastings and special events to enrich guest experiences.
- Provided expert wine knowledge, offering tasting notes and food pairing recommendations.
- Delivered high-quality table service, ensuring guest satisfaction through attentive care.
- Supervised daily operations, enforcing staff adherence to safety protocols.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Coordinated training sessions for new employees on operational procedures and best practices.
- Managed inventory levels, ensuring timely restocking of supplies and equipment.
- Guided subordinates in job duties, enhancing team performance.
Lead Server
XO Bistro + Bar
02.2021 - 04.2026
- Supervising servers, offering direction and guidance while balancing multiple responsibilities and maintaining excellent efficiency.
- Assigned work tasks and coordinated dining room personnel activities to ensure prompt service and customer satisfaction.
- Displayed enthusiasm and promoted excellent service to customers, building strong rapport and enhancing guest experience.
- Resolved customer concerns professionally, acknowledging issues and demonstrating commitment to service excellence.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods, enabling confident recommendations tailored to each guest's preferences and dietary restrictions.
- Managing the cash register, tipping out servers, and ensuring the proper balance of the till at the beginning and end of shift.
Server
Chateau Beirut
11.2017 - 12.2019
- Delivered food and beverages promptly, prioritizing customer needs to enhance dining experience.
- Coordinated service for multiple tables, maintaining high quality standards and ensuring customer satisfaction.
- Utilized POS system for efficient order placement and accurate bill management.
- Kept dining area clean and organized, contributing to a positive guest experience.
- Trained new hires on restaurant standards and best practices, fostering a knowledgeable team.
Sales Associate
Victoria's Secret
10.2015 - 01.2016
- Created positive first impressions that welcomed existing, new, and potential customers.
- Answered customer questions on sizing, accessories, and merchandise care, assisting with personal measurements to improve customer satisfaction and ensure informed purchases.
- Monitored emerging trends and shared insights, guiding customers in product selection to enhance their shopping experience.
- Organized racks and shelves to maintain store visual appeal, engaging customers and effectively promoting specific merchandise.
- Built and maintained effective relationships with peers and management to drive team success towards sales, service and operational goals.
Office Secretary (Volunteer)
St. Alphonsus Catholic School
08.2012 - 07.2014
- Welcomed incoming students, teachers, and visitors with professionalism, providing friendly and knowledgeable assistance.
- Routed incoming calls and correspondence to ensure timely communication.
- Ensured office and school safety by screening visitors, updating logs, and issuing temporary visiting passes.
- Assisted administrative staff in addressing concerns from parents, students, and calls, streamlining paperwork processes.
Education
Diploma - Practical Nurse
Norquest College
Edmonton, AB01-2028
Diploma -
Archbishop O'leary Highschool
Edmonton, AB07-2017
Skills
- Guest management
- Team collaboration
- Adaptability
- Dependability
- Critical thinking
- Leadership
- Food safety
Languages
- Arabic
- English
- Vietnamese
Timeline
Supervisor
Zula Kitchen & Wine Bar
07.2025 - Current
Lead Server
XO Bistro + Bar
02.2021 - 04.2026
Server
Chateau Beirut
11.2017 - 12.2019
Sales Associate
Victoria's Secret
10.2015 - 01.2016
Office Secretary (Volunteer)
St. Alphonsus Catholic School
08.2012 - 07.2014
Diploma - Practical Nurse
Norquest College
Diploma -
Archbishop O'leary Highschool