Hi, I’m
Amanda Ford
Toronto,ON
Summary
Seasoned professional with a proven track record in event logistics and staff management, notably at Pinnacle Catering. Expert in guest relations and critical thinking, Have successfully led diverse teams to enhance client satisfaction and streamline operations. My strategic approach to event planning and dedication to clear communication have consistently driven positive outcomes.
Hard work and being part of a successful team bring me great job satisfaction.
Overview
30
years of professional experience
Work History
Pinnacle Catering
Event Supervisor
05.2015 - Current
Job overview
- Site set up and event execution for the Tunnel Club, BMO Filed
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Managed administrative logistics on game days
- Managed and trained staff of 10+ per event
- Ensured smooth execution of food service and customer experience for a club of 340 guests
- Managed take down and equipment return post event
- Oversaw diverse teams including staff, volunteers, and contractors for smooth execution of events.
- Resolved conflicts promptly with diplomacy, maintaining harmonious relationships among stakeholders.
Citgirl Catering Inc.
Chef/Small Business Owner
11.2011 - Current
Job overview
- Created a niche in the food service market based on my previous restaurant ownership
- Oversaw the evolution of the Citygirl Brand and expanded our offerings to our clients
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Adapted menus seasonally, incorporating fresh produce to create visually appealing and flavorful dishes.
- Boosted employee morale through constructive feedback sessions and recognition of exceptional performance.
- Regularly updated menu offerings based on customer preferences, driving repeat business for the establishment.
- Utilized culinary techniques to create visually appealing dishes.
Strand Inc.
Research and Development Technician
09.2009 - 08.2011
Job overview
- Developed new product as requested by client adhering to specifications and protocols to suit their product needs
- Traveled to China at client's request to research the potential product. Product development continued with work at Guelph University and the International Grain Institute, Winnipeg
- Developed new products with a focus on sustainability, leading to more environmentally friendly offerings.
- Improved prototype designs through meticulous attention to detail and rigorous testing procedures.
- Conducted comprehensive market research, resulting in the identification of emerging trends and opportunities for growth.
- Presented research findings to stakeholders, effectively communicating complex data and insights for informed decision making.
- Secured necessary resources for project success, coordinating with vendors and suppliers as needed.
- Continuously updated knowledge of industry advancements by attending conferences and engaging with relevant literature sources regularly.
Fat Cat Wine Bar
Restaurant Owner
09.2005 - 04.2008
Job overview
- Created a restaurant concept, menu and interior design with my business partner that fostered a successful wine bar in the Roncesvalles community.
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Established strong vendor relationships for the consistent sourcing of fresh ingredients at competitive prices.
- Planned and executed strategies to increase customer loyalty and retention.
- Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
- Launched successful promotional campaigns to boost visibility in the local community, increasing brand awareness among potential customers.
- Coordinated with catering staff to deliver food services for special events and functions.
Bank Of Nova Scotia
Portfolio Manager
03.1994 - 05.2002
Job overview
- Strengthened client relationships, conducting regular meetings to review portfolio performance and address concerns.
- Facilitated portfolio performance review and implemented new strategies.
- Streamlined reporting procedures for greater efficiency in communicating portfolio updates to clients.
- Managed diverse portfolios, ensuring proper diversification and alignment with client objectives.
- Recommended investment strategies to meet client financial objectives.
- Proactively communicated changes in market conditions that warranted adjustments within portfolios, minimizing potential losses or missed opportunities.
- Developed and presented proposals for new investments.
Education
University of Ottawa, Ottawa, ON
Bachelor of Arts from Finance
International Culinary Center, New York City, NY
Associate of Arts from Culinary 1 & 2
Skills
- Events logistics management
- Guest Management
- Staff Management
- On-site supervision
- Post-event Analysis
- Venue Selection
- Catering Coordination
- Guest Relations
- Client Relationship Development
- Schedule Management
- Event Planning
- Logistics Management
- Locating venues
- Critical Thinking
- Clear Communication
- Decision-Making
Languages
English
Full Professional
French
Limited Working
Timeline
Event Supervisor
Pinnacle Catering
05.2015 - Current
Chef/Small Business Owner
Citgirl Catering Inc.
11.2011 - Current
Research and Development Technician
Strand Inc.
09.2009 - 08.2011
Restaurant Owner
Fat Cat Wine Bar
09.2005 - 04.2008
Portfolio Manager
Bank Of Nova Scotia
03.1994 - 05.2002
University of Ottawa
Bachelor of Arts from Finance
International Culinary Center
Associate of Arts from Culinary 1 & 2
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