Zahraa Ismail
Ottawa
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Event Coordinator & Community Leader
Sisters Connected Club
05.2025 - Current
- Founded and lead a women’s group within Sisters Connected Club, dedicated to fostering community, empowerment, and networking for women in Ottawa.
- Organize and execute events ranging from hikes and galas to professional networking sessions, with responsibilities covering brainstorming, planning, budgeting, logistics, and post-event feedback.
- Manage event finances, ensuring cost-effective budgeting and successful fundraising when needed.
- Oversee end-to-end event operations, including venue preparation, coordination of volunteers, participant engagement, and cleanup.
- Build inclusive spaces that promote connection, support, and leadership among women in the community.
Volunteer, Tagging & Vendor Support
Sisters Thrift Market
09.2025 - 09.2025
- Assisted at the tagging station, writing seller prices on donated clothing and ensuring accuracy in labeling.
- Double-checked inventory for correct pricing, condition, and vendor information before items were displayed.
- Attached tags and prepared items for sale, contributing to an organized and efficient market process.
- Supported vendors by confirming details and helping maintain a smooth, community-centered thrift environment.
Supervisor
Parking Indigo Ottawa
05.2025 - 08.2025
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Worked in computer software such as Excel & Adobe
- Implemented project management techniques to overcome obstacles and increase team productivity.
Supervisor / Employee Trainer
Stacked Pancake and Breakfast House
01.2024 - 04.2025
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Devised and implemented processes and procedures to streamline operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Islam Awareness Week Volunteer
Muslim Students Association @ Carleton University (CUSA Clubs & Societies)
09.2022 - 05.2023
- Contributed 3–5 hours weekly to Islamic Awareness Week, a campus-wide campaign promoting education and dialogue about Islam.
- Researched and created an informative poster presentation to highlight key topics for student engagement.
- Participated in fundraising activities such as bake sales, raising money for charitable causes.
- Assisted with event logistics, including setup, takedown, and coordination of activities.
- Collaborated with peers to support the MSA’s mission of representing and preserving Muslim identity on campus.
Soccer – Team Captain
Intramural Sports League @ Carleton University (Department of Athletics & Recreation)
09.2022 - 05.2023
- Invested time to build and strengthen relationships with teammates by inquiring about individual challenges and goals.
- Coordinated schedules and attendance, ensuring consistent participation and smooth operations throughout the season.
- Acted as the team’s representative and dispute mediator, promoting fair play and collaboration.
- Acted as positive role model to set tone for program and enhanced leadership credibility with teammates and coaches.
Supervisor/Employee Trainer
Booster Juice
01.2022 - 09.2022
- Created quality beverages for customers following recipes and presentation standards.
- Followed health, safety and sanitation guidelines with proper handwashing, food storage and sanitization.
- Maintained, operated, set up and cleaned food preparation equipment.
- Operated POS system for quick order entry and cash drawer accuracy.
Barista Shift Supervisor/Employee Trainer
Popularitea
03.2021 - 04.2022
- Served customers quickly and efficiently and created strategies to prevent delays.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Law Intern
Ken Hoyt Law
03.2021 - 04.2022
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Examined, categorized, and sorted incoming documents.
- Monitored and updated filing systems to meet organization standards.
Co-Op Student
Synercapital
09.2020 - 11.2020
- Restored old files and archived completed files for future reference.
- Assisted with data entry and administrative support tasks to help meet team goals.
- Worked in computer software such as InDesign & Adobe.
Education
Bachelor of Arts - Law With A Concentration in Business Law
Carleton University
Ottawa06-2026
Skills
- Event sales
- Sales contract management
- Microsoft Excel
- POS systems expert
- Microsoft outlook
- Able to learn quickly and efficiently
- Dependable, respectful, and an optimist
- Known to work long hours at a time without getting tired or slacking off
- Thrives under pressure with a strong work ethic
- Excellent communication, hard worker, and teamwork-oriented
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
French
Professional Working
Certification
- Accessibility for Ontarian with Disabilities Act
- Asbestos Awareness
- Sexual Harassment: Staff to Staff
- WHMIS
- Ontario Worker Health and Safety Training
- Workplace Bullying
- Workplace Violence
- Cybersecurity Training
Timeline
Volunteer, Tagging & Vendor Support
Sisters Thrift Market
09.2025 - 09.2025
Event Coordinator & Community Leader
Sisters Connected Club
05.2025 - Current
Supervisor
Parking Indigo Ottawa
05.2025 - 08.2025
Supervisor / Employee Trainer
Stacked Pancake and Breakfast House
01.2024 - 04.2025
Islam Awareness Week Volunteer
Muslim Students Association @ Carleton University (CUSA Clubs & Societies)
09.2022 - 05.2023
Soccer – Team Captain
Intramural Sports League @ Carleton University (Department of Athletics & Recreation)
09.2022 - 05.2023
Supervisor/Employee Trainer
Booster Juice
01.2022 - 09.2022
Barista Shift Supervisor/Employee Trainer
Popularitea
03.2021 - 04.2022
Law Intern
Ken Hoyt Law
03.2021 - 04.2022
Co-Op Student
Synercapital
09.2020 - 11.2020
Bachelor of Arts - Law With A Concentration in Business Law
Carleton University
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