ZAHRA MUSA
London,ON
Summary
Enthusiastic individual and current student in the English program at King's University College. Experienced in customer-focused positions and event planning. I'm a dedicated and adaptive team player who can be relied upon to help the company achieve its goals.
Overview
5
5
years of professional experience
Work History
Student Supervisor/Resident Information Desk
King's University College Residence
2020.09 - Current
- Answered and directed phone calls to the appropriate recipient.
- Recorded what happened during shifts using Microsoft spreadsheet.
- Responsible for signing out sports equipment, emergency keys, projectors, gaming systems and more.
- Providing Main Supervisor with anything happening in the Information Desk that needs to be looked at and just letting them know things are going smoothly or not.
- Boosted student performance by providing individualized attention and feedback on assignments.
- Streamlined processes for scheduling, attendance tracking, and record-keeping, contributing to improved efficiency.
- Mentored new student supervisors and staff members, sharing best practices and providing guidance for success in the role.
- Facilitated a positive learning environment by proactively addressing conflicts and fostering open communication among staff.
- Coordinated training sessions for fellow supervisors and new staff members, ensuring consistent understanding of policies and procedures across the team.
- Managed day-to-day operations of the supervised area, maintaining a safe and efficient workspace for students to thrive in academically.
Peer Guide
King's University College International Office
2020.09 - Current
- Being a mentor and friend to 2-4 international students.
- Doing events centred around getting the International students to know Canadian life.
- Answering any questions the students have about Canada, the university, and Western culture.
- Leadership role
- Maintained safety standards during excursions, resulting in zero accidents or incidents.
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for the students.
Hall Monitor/Proctor
King's University College
2022.09 - Current
- Watch over the halls when an exam or midterm is going on to ensure no cheating is happening.
- Telling professors if anything happened to a student whether that is a medical emergency or cheating.
- Watching over a class during midterm and exam to make sure no cheating is happening.
- Making note of any medical emergency or cheating and telling my supervisor.
Bridging Assistant
King's University College International Office
2020.08 - 2024.01
- Introducing incoming international students to Canadian life and helping with the transition before they start university.
- Planning and hosting events for incoming International students.
- Working around multiple cultures and religions.
- Working around International students.
- Answering any questions the students have about Canada, the university, and Western culture.
- Leadership role.
- Keeping track of the number of students during events out of London.
- Maintained safety standards during excursions, resulting in zero accidents or incidents.
- Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for students.
- Utilized strong communication skills to effectively convey complex topics in a digestible manner to diverse audiences.
- Improved overall student satisfaction by promptly addressing concerns and implementing appropriate solutions as needed.
Office Staff
King's University College International Office
2023.05 - 2023.08
- Making spreadsheets to collect International student information.
- Working with confidential material.
- Working with the Atlas website.
- Inventory checking
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Increased guest retention by maintaining a welcoming and organized reception area.
Tour Guide/ Student Ambassador
King's University College
2022.05 - 2023.04
- Tours of King's Campus and Residence.
- Enhanced student experience by providing informative and engaging guided tours.
- Helping with both Open Houses,
- Using Unibuddy where students can contact current King's students about any questions they have. These can be both domestic and international students who message.
- Enhanced visitor experience by providing engaging and informative tours of various attractions.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
Office Staff/Enrolment Services Office
King's University College
2022.05 - 2022.08
- Doing Campus Tours.
- Scanning old documents onto Laserfiche.
- Watching over the front counter.
- Directing people who need help finding somewhere to go.
- Helping enroll first year students into class through the summer academic orientation program.
- Making gift bags for tours and other events.
- Helping with the Applicant Night and being an usher.
- Working with confidential material
- Managed high-volume incoming phone calls, ensuring timely response and accurate information provided to callers.
- Provided excellent customer service by addressing inquiries promptly and professionally via phone or email correspondence.
Office Staff
King's University College Resident Office
2020.05 - 2022.04
- Recording status of resident rooms to ensure expectation of quality is met.
- Billing students for room damage, missing keys, and more.
- Organizing the office in order to provide an efficient and clean space.
- Making First Aid kits for the Resident Assistants arriving.
- Keeping track of expired First Aid supplies.
- Making menstrual kits for all residence bathrooms.
- Designing signs to go up in the Residents dorms.
- Keeping track of keys, equipment and many other things
Administrative Support Specialist
Mustang Products
2019.07 - 2019.08
- Processed an average of 30 orders a day with the use of Sage 300.
- Prepared refunds to customers for out-of-stock items.
- Responsible for overseeing and correcting shipping prices on e-commerce orders via Excel
Library Assistant
G. Emmett Cardinal Carter Library
2018.09 - 2019.04
- Assisted students with registering printing accounts and loading money onto their student cards.
- Answered phones and directed phone calls to the appropriate recipient.
- Accurately and sorted shelved books in accordance with library procedure.
- Performed clerical duties such as sorting, filing, photocopying and mailing out material.
- Enhanced patron experience by providing efficient and courteous customer service at the circulation desk.
- Promoted literacy and reading enjoyment through developing engaging book displays and promotional materials.
- Ensured timely access to resources by efficiently processing incoming books, periodicals, and multimedia items.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Contributed to a welcoming atmosphere by maintaining clean, safe, and inviting spaces within the library premises.
- Assisted librarians in managing interlibrary loan requests, ensuring prompt fulfillment of borrowing needs for patrons.
Education
Bachelor of Arts - English Language And Literature
King's University College
London, ON06.2024
High School Diploma -
Clarke Road Secondary School
London, ON09.2018
Skills
- Team Player
- Communication
- Customer service
- Punctual
- Leadership
- Supervisor
- Microsoft Office
- Google Apps
- Record keeping
- Inventory organization
- Administrative support
- Answering phone calls
- Confidential Material
Languages
English
Native or Bilingual
Timeline
Office Staff
King's University College International Office
2023.05 - 2023.08
Hall Monitor/Proctor
King's University College
2022.09 - Current
Tour Guide/ Student Ambassador
King's University College
2022.05 - 2023.04
Office Staff/Enrolment Services Office
King's University College
2022.05 - 2022.08
Student Supervisor/Resident Information Desk
King's University College Residence
2020.09 - Current
Peer Guide
King's University College International Office
2020.09 - Current
Bridging Assistant
King's University College International Office
2020.08 - 2024.01
Office Staff
King's University College Resident Office
2020.05 - 2022.04
Administrative Support Specialist
Mustang Products
2019.07 - 2019.08
Library Assistant
G. Emmett Cardinal Carter Library
2018.09 - 2019.04
Bachelor of Arts - English Language And Literature
King's University College
High School Diploma -
Clarke Road Secondary School
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