Zahra Khanlarzadehkolaei
Laval,QC
Summary
Dynamic and results-driven professional with a proven track record at Byblos Le Petit Cafe and MTN Irancell TeleCommunication Company. Excelled in high-volume environments by leveraging exceptional customer service and communication skills, alongside expertise in Microsoft Office. Demonstrated ability to enhance customer satisfaction and retention, significantly contributing to company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Chef Assistant
Byblos Le Petit Cafe
2021.06 - Current
- Prepared and cooked quality meals in high-volume, fast-paced service environments.
- Served up to 10 tables at a time.
- Strong leadership skills
- Followed recipes and instructions to achieve quality and presentation standards.
- Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment.
- Assisted head chef in menu planning for optimal ingredient utilization and minimized food waste.
- Assisted in menu preparation, making suggestions, and researching recipes compatible with existing menu items.
Customer Service
MTN Irancell TeleCommunication Compony
2018.01 - 2020.02
- Increased repeat business by delivering exceptional customer service experiences consistently.
- Provided customers with reliable, enthusiastic and personalized customer service.
- Verified patients had positive experience by providing exemplary customer service.
- Achieved individual sales goals and customer service goals.
- Provided exceptional customer service and consistently performed quality services.
- Provided exceptional customer service, resolving passenger concerns promptly and professionally.
- Increased client retention by providing superior customer service.
- Provided excellent customer service, resulting in increased repeat business.
- Managed approximately 40 incoming calls, emails and faxes per day from customers.
Education
Associate of Science - Computing Support
Teccart College
Montreal, QC02.2023
Bachelor of Science - Computer Engineering-Hardware
University of Guilan
Iran05.2017
High School Diploma -
Shahed High School
Iran06.2011
Skills
- Customer service
- Communication
- Detail-oriented
- Research Skills
- Analytical Skills
- Microsoft Office Expert
- Problem-Solving
- Time Management
- Teamwork
- Resilience
- Quickly acquiring new skills or knowledge
- Tracking inventory
- Multitasking
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Microsoft Excel
Languages
English
Professional Working
French
Limited Working
Persian
Native or Bilingual
Certification
- Udemy Data Entry Course Certificate
- Udemy Pharmacy Assistant In Canada Course Certificate
Timeline
Chef Assistant
Byblos Le Petit Cafe
2021.06 - Current
Customer Service
MTN Irancell TeleCommunication Compony
2018.01 - 2020.02
Associate of Science - Computing Support
Teccart College
Bachelor of Science - Computer Engineering-Hardware
University of Guilan
High School Diploma -
Shahed High School
- Udemy Data Entry Course Certificate
- Udemy Pharmacy Assistant In Canada Course Certificate
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