Zahra EL OMARI
Dubai
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
13
13
years of professional experience
Work History
Butler
Jumeirah Marsa Al Arab
12.2024 - Current
- Personalized Butler services
- Responsible of VIP's arrivals and departures
- Anticipating VIP guests needs
- Researching dining and entertainment recommendations and making reservations
- Ensuring rooms and common areas meet guest standards
- Supervising ans inspecting VIP's suites
- Managing VIP daily agenda and itinerary
Guest Relations Agent
Mandarin Oriental Hotel
01.2024 - 12.2024
- Greeting guests
- Preparing special occasions set ups
- Dealing with guests complaints
- Butler service for VIPS
- Checking VIP rooms before their arrivals
- Preparing front office daily reports
Receptionist
ARTCOM Sup - Rabat
11.2023 - 01.2024
- Welcoming parents
- Answering phone calls
- E-mail reception
- Assisting students/parents in case of the absence of an employee
Quality analyst
Nespresso Canada - SITEL
11.2021 - 05.2022
- Assessment of the calls quality
- Briefing the candidates about the guidelines to follow during their calls
- After sale services
- Technical assistance
- Nespresso products sales
Part time model
Twentyeight modeling agency
01.2018 - 06.2021
- Shootings
- Video advertisements
- Photo advertisements
Cabin Crew
Kuwait Airways
05.2012 - 06.2021
- Safety training
- First aid training
- Aircraft preparations
- Welcoming passengers for short/long flights
- Making sure passengers were comfortable and safe in first, business and economic class
- Services in all classes
- Duty-free sales
Education
Cabin Crew Training -
CFPNC
RabatSkills
- Effective group collaboration
- Service excellence
- Resilience in high-pressure situations
- Responsive problem-solving
- Consistent punctual attendance
- Customer service follow-up
LANGUAGES
French
Native or Bilingual
English
Native or Bilingual
Spanish
Elementary
Arabic
Native or Bilingual
Timeline
Butler
Jumeirah Marsa Al Arab
12.2024 - Current
Guest Relations Agent
Mandarin Oriental Hotel
01.2024 - 12.2024
Receptionist
ARTCOM Sup - Rabat
11.2023 - 01.2024
Quality analyst
Nespresso Canada - SITEL
11.2021 - 05.2022
Part time model
Twentyeight modeling agency
01.2018 - 06.2021
Cabin Crew
Kuwait Airways
05.2012 - 06.2021
Cabin Crew Training -
CFPNC
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