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Associate Principal Engineer

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Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in IT field . Ready to help team achieve company goals.

I have over three years of dedicated experience as a Technical Support Analyst within the IT industry, proficient in addressing end-user concerns and rectifying issues pertaining to computer systems, mobile devices, and peripheral equipment. Possess a keen understanding of usability and security considerations, ensuring comprehensive support solutions. Certified in Cybersecurity (CC) by ISC2 and CompTIA Security+ SY0-701 certified, demonstrating a solid understanding of Cybersecurity principles and practices. I am a proactive learner with a genuine passion for emerging technologies, committed to continuous skill enhancement through various avenues such as LinkedIn Learning, formal classroom instruction, and hands-on training. Embracing the evolving landscape of technology and its impact on our daily lives is a core aspect of my professional ethics. I hold a Bachelor's degree in Computer Applications complemented by post-graduate certifications in Computer Applications Security and Wireless Networking.

An ambitious position within a successful, dynamic and development-oriented company that will provide me to use my all-technical skills leadership qualities and that will also offer opportunity for my professional development.
Technical support professional with deep expertise in managing and resolving complex technical issues. Known for improving system reliability and customer satisfaction through effective troubleshooting and proactive problem-solving. Strong focus on team collaboration and adaptability to evolving challenges, ensuring reliable support and innovative solutions.
Diligent Senior engineer+ vip support with strong track record in solving complex technical issues for enterprise clients. Proven ability to enhance system performance and ensure seamless operations through effective troubleshooting and root cause analysis. Demonstrated expertise in customer communication and problem resolution.

Dynamic Internet Technical Support Representative with proven expertise at Windstream Telecommunications. Skilled in advanced troubleshooting and customer service, I consistently enhanced client satisfaction and retention through effective communication and problem-solving. Recognized for accelerating issue resolution times and streamlining support processes, I thrive in high-pressure environments while maintaining professionalism.

Zahira Malik

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Technical Support

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Diploma - Computer Systems Technician Networking

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Technical Support

Diploma - Computer Systems Technician Networking

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